- A tour of the possibilities: Intrigued about the meaning of e–business for training and development? Concerned about what new learning theories contribute? Wondering about what knowledge management is and what it might mean for training? All this, and more, is covered here.
- A guide to professional development: Every chapter presents four kinds of professional development resources?references, examples of presentation slides, experts′ favored resources, and resources, including websites, designed to match how much time the reader chooses to invest.
- A focus on the questions you and others have: How is my job going to change? How might my unit think about its strategy and value differently? What kinds of skills will be required? What should I be thinking about and planning for? How can I explain all this to my customers?
- A wealth of featured interviews with experts in the field: Marc Rosenberg, Roger Chevalier, Margo Murray, Roslyn Price, James Li, Jack Phillips, Ruth Clark, and others.
- Varied and rich examples: We′ll visit real people with real projects in real organizations including computer companies, museums, investment houses, and government agencies.
Welcome to Training!
How Can We Figure Out What to Do?
What Is Great Training?
Proving Our Contributions.
What Does Performance Have to Do with It?
What Are Our Technology Options?
What About the Web?
What About Informal Learning?
How Can We Use Knowledge Management?
Where to from Here?