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Human Resources Business Process Outsourcing. Transforming How HR Gets Its Work Done

  • ID: 2212459
  • Book
  • September 2004
  • 272 Pages
  • John Wiley and Sons Ltd
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Today′s highly competitive marketplace demands that human resources departments emerge from under their administrative workloads and become full partners in determining their organizations′ winning strategies.

In Human Resources Business Process Outsourcing, Edward E. Lawler III, Dave Ulrich, Jac Fitz–enz (the foremost experts in the human resources field), and James C. Madden V (the CEO of the top HR outsourcing firm) clearly show how outsourcing offers an effective, low–cost alternative to traditional administration and provides HR managers with new opportunities to contribute directly to their companies′ overall strategy and business performance. Step by step, the authors explore how the HR function in corporations is structured and include a template for analyzing an HR department′s value, value added, and cost–to–serve. In this important resource, the authors explain new approaches organizations can take to improve HR administration and demonstrate how HR functions can be best organized.

To demonstrate the effectiveness of outsourcing HR administration, the book contains an in–depth study of Exult, Inc., the leading HR business process outsourcer (BPO). This detailed study offers an insider′s look at an effective BPO start–up and is filled with valuable lessons for managers who are on the brink of a significant change effort. Human Resources Business Process Outsourcing also examines four companies British Petroleum, Bank of America, International Paper, and Prudential that contracted with Exult for a range of HR BPO services. Each company′s "report card" reveals the substantive successes and significant challenges encountered in the transition process.

In addition to providing a hands–on resource for making the HR BPO transition, the authors look to the future and identify the key issues that will affect the long–term development and effectiveness of human resources business process outsourcing.

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The Authors.

1. Forces for Change.

2. New Roles for HR.

3. Evaluating the Effectiveness of HR.

4. Design of the HR Function.

5. Exult.

6. BP.

7. Bank of America.

8. International Paper.

9. Prudential.

10. Lessons Learned.

11. Outsourcing and the Future of HR.


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Edward E. Lawler III
Dave Ulrich
Jac Fitz–enz
James Madden V
Regina Maruca
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