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Role Play Made Easy. 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People

  • ID: 2212496
  • Book
  • October 2005
  • Region: Global
  • 304 Pages
  • John Wiley and Sons Ltd
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If you are searching for a tool that will breathe life into your training programs, a way to link action to information, and an effective method for helping participants apply what they′ve learned, Role Play Made Easy is the book for you.

Written by training expert Susan El–Shamy, Role Play Made Easy is a practical and highly accessible resource for planning, preparing, and implementing effective role–playing activities that are solidly grounded in proven learning techniques. Role Play Made Easy offers trainers at all levels of expertise the step–by–step guidance needed to facilitate role–playing activities that are appropriate for a wide variety of organizations and training situations.

The book′s 25 role–play activities are designed to help participants build skills, boost confidence, and increase the likelihood of behavioral change. Role Play Made Easyoffers many types of role–playing activities and also includes

  • Step–by–step directions for absolutely everything necessary to plan and implement a successful role play
  • Strategies and guidelines to make role–playing both easy and effective
  • Tips and techniques to take the fear out of role–playing
  • Methods to make feedback easier and more effective
  • Ideas and incentives to make role–playing fun

In addition, the book offers easy–to–understand directions for creating your own customized role–play activities and includes a variety of forms and handouts that will assist in their design and delivery.

Note: Product cover images may vary from those shown
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About This Book.

About Pfeiffer.


PART ONE: Making the Most of Role Playing.

Chapter One: Understanding Role Playing.

Chapter Two: Overcoming Resistance to Role Playing.

Chapter Three: Planning Your Role Play.

Chapter Four: Implementing the Role Play.

PART TWO: The Role Plays.

Chapter Five: Warm–Up Role Plays.

1. Serving Time in Training: A Parody of Participant Roles.

2. What Are You Doing in a Place Like This? Introductions and Expectations.

3. Lunching with Difficult People: A Warm–Up to Get Ready for Difficult People.

4. Good, Bad, and Ugly Responses: A Warm–Up for Dealing with Different Responses.

5. May I Have Your Attention Please? Warming Up for Speaking in Public.

Chapter Six: Behavior Rehearsals.

6. Greetings and Salutations: A Rehearsal of Welcoming Expressions.

7. I Don t Believe We ve Met: Introducing Yourself to Strangers.

8. Ring, Ring? Is Anyone There? A Rehearsal of Good Telephone Etiquette.

9. What Are You Looking for in a Job? Sharing Job Satisfaction Needs.

10. Thirty Seconds of Self Expression: A Role Play for Quickly Expressing Yourself.

Chapter Seven: Application Activities.

11. You re Driving Me Nuts: Applying a Model to Ask for Behavior Change.

12. Selling to the Buyer s Needs: A Role Play to Practice Five Selling Techniques.

13. It s Not Just What You Say: Practicing the Nonverbals of Public Speaking.

14. The Persistent Requesting Technique: A Role Play for Dealing with Yes, But . . . .

15. Here s What You re Going to Do: Introducing a Learning Activity.

Chapter Eight: Problem– and People–Focused Role Plays.

16. Show Me the Money: Asking for a Raise or Promotion.

17. Problem? What Problem? A Performance Problem Role Play.

18. Why Are You People So Difficult? A Difficult Person Focused Role Play.

19. Hey, Buddy, That s My Parking Place: Group Role Play on Managing Conflict.

20. Hold the Mayo: Ordering Your Lunch in English.

Chapter Nine: Impromptu Role Plays.

21. Perfect Presentations: A Role–Playing Contest for Effective Presentations.

22. Meeting Madness: A Role Play of the World s Worst Meeting.

23. In 15 Seconds or Less: A Contest on Asking for a Change in Behavior.

24. Tally Ho! A Group Debriefing Activity.

25. The Roving Reporter: An Impromptu Debriefing Role Play.

PART THREE: Designing Your Own Role Plays.

Chapter Ten: The Design.

Chapter Eleven: Forms for Your Use.

Determine Your Learning Goals.

Write a Goal Statement.

Choose the Type of Role Play You Will Design.

Write a General Summary of the Role Play.

Checklist to Determine Role–Play Particulars.

Role–Play Design Format.

Situation Development Form.

General Feedback Form.

Nonverbal Feedback Form.


The Author.


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Susan El–Shamy
Note: Product cover images may vary from those shown