"Every person interested in becoming a better negotiator or mediator must read this book. Krivis′s extensive experience as one of the most successful professional mediators in California makes him eminently qualified to offer instruction and guidance in the art of making deals. His format of case studies followed by insightful analysis makes this book so entertaining that the reader almost loses sight of all that he is learning. Reading this book will make you a better negotiator, mediator, problem solver, and person."
Peter Robinson, acting director and associate professor, Straus Institute for Dispute Resolution, Pepperdine University School of Law
"Krivis′s insightful stories illustrate not only the techniques of a masterful mediator but also the complexity of human conflict. Mediators seeking to expand their toolbox will find this book invaluable."
David Hoffman, chair, American Bar Association Section of Dispute Resolution
"Must reading for anybody interested in finding creative ways to resolve complex disputes. A practical guide based on real–world experience to avoid the courtroom."
Kenneth Feinberg, head, 9/11 Victim Compensation Fund
"These candid accounts of the unstructured world of mediation are thought–provoking, entertaining, alarming, compelling, instructive, and extremely helpful. The quirky characters, the startling facts, and the deeply human decision–making processes in these stories will resonate with every experienced mediator. By inviting readers to sit next to the mediator as these stories unfold, Jeff Krivis has done an enormous service to the field of dispute resolution."
Michael Moffitt, associate professor and associate director, Appropriate Dispute Resolution Center, University of Oregon School of Law
"Jeff Krivis proves once again that he is one of the most creative and thoughtful actors in the field of mediation. His narratives of conflict not only teach many important and subtle lessons, but also are a terrific and fun read. It will be a highly useful resource for mediators, practitioners, and the general public."
Thomas J. Stipanowich, president and CEO, International Institute for Conflict Prevention & Resolution
"A true joy to read! Krivis superbly knits together real–world stories with practical and thoughtful insights regarding the mediation and negotiation process."
Kimberlee Kovach, past chair, ABA Section of Dispute Resolution
PART ONE: HUMAN V. HUMAN: HEALING RELATIONSHIPS.
1. Independence Day.
2. Paintball Pranks.
4. A Sweet Deal.
5. Reading Minds.
6. Rock Star.
7. Gratitude Is the Attitude.
9. Working at the Car Wash.
10. Transforming the Journey of Revenge.
11. A Hats–On Approach.
PART TWO: SHOW ME THE MONEY (OR SOMETHING OF EQUAL VALUE)! : CREATIVE SOLUTIONS.
12. Liar, Liar!
13. The Handicap.
14. Legally Blind.
15. The Slow Drip.
16. Death Takes a Holiday.
17. If the Shoe Fits . . . .
18. The Staggered Approach.
20. The Silent Mover.
21. A Small Deception.
22. The Laddered Approach.
23. The Confidential Listener.
24. Dropping the Bombshell.
25. Worth the Wait.
26. Creating Value.
PART THREE: GETTING TO THE BOTTOM LINE.
27. Too Many Cooks.
28. Bottom–Line Negotiating.
29. The Fishy Calculator Method.
30. The Crossover.
PART FOUR: THE MEDIATOR S HIP–POCKET GUIDE TO STRATEGY.
About the Author.