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Conflict Resolution for Managers and Leaders. The CDR Associates Training Package Trainer's Manual

  • ID: 2212574
  • Book
  • July 2007
  • 192 Pages
  • John Wiley and Sons Ltd
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Conflict Resolution for Managers and Leaders

CDR Associates′ training programs have been recognized throughout the world for their high–quality, effective, and innovative approaches to handling conflict in diverse workplace settings. Conflict Resolution for Managers and Leaders is a comprehensive training package that offers CDR Associates′ proven program for teaching participants the key concepts and skills in conflict management, negotiation, and dispute resolution.

The Conflict Resolution for Managers and Leaders training package consists of a participant′s workbook and a trainer′s manual, which includes interactive exercises, presentations, group discussions, skill practices, and role play simulations.

Conflict Resolution for Managers and Leaders is filled with information and interactive exercises to help participants develop practical skills in a fun and engaging manner. As a trainer you can present all eight modules for a comprehensive training program or you can mix and match the components to create a customized training session. The eight modules are

  • Dynamics of Competition and Cooperation
  • Causes and Dynamics of Conflict

  • Interest–Based Negotiation and Problem Solving

  • Communication Skills I: Effective Listening

  • Communication Skills II: Framing and Reframing

  • Raising Conflict Productively

  • Structural Conflict in Organizations

  • Facilitative Leadership

Conflict Resolution for Managers and Leaders was created for leaders, managers, and supervisors or for anyone interested in developing skills to resolve individual, team, and systemic problems in organizations. It also includes lessons on facilitative leadership, collaboration, and effective communication.

Praise from Participants of the CDR Training

"All of the trainers I had the opportunity to work with increased my level of learning."
Clinical social worker

"I really appreciated the energy and enthusiasm you and your colleagues dedicated to the Mediation Process Seminar. The richness of the coaching and individual time for feedback to participants was a very helpful and impressive component of the training."
Director, University Training Resource Center

"Tremendous impact brought the understanding and feel of the experience to life. Some of the most effective role playing I have experienced (and I hated role playing until these sessions)."
Senior manager, large international corporation

"The demonstrations gave me an opportunity to watch and learn how many ways a situation can be viewed and handled."
Ombudsman case coordinator, large international corporation

"Changed my life! Can′t wait to start my practice."

"[I learned] how mediation can resolve conflicts at work. It′s a tool we′ve not used before, but will now."
Director of Human Resources, large corporation

"[The trainers′] different styles of presentations and mediation were very valuable to see. They were all great in their individual ways."

"[l learned] a totally different approach. I knew there had to be a better way. This week I learned a better way."

"Thank you for creating CDR! I think it offers a fabulous service, both in terms of mediating and training. The seminar last week was among the best I have ever attended. Since that experience, I have realized not only that I enjoy that type of ′exercise′ but that I might be good at it, too. That is an unexpected revelation. I am thinking about how to get involved."

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CDR s Training Strategy.

CDR s Approach to Conflict and Collaboration.

Overview of the Modules.

Contents of the Modules.

What Every Trainer Should Know.

A Lifelong Journey.

MODULE 1. Dynamics of Competition and Cooperation.

MODULE 2. Causes and Dynamics of Conflict.

MODULE 3. Interest–Based Negotiation and Problem Solving.

MODULE 4. Communication Skills I: Effective Listening.

MODULE 5. Communication Skills II: Framing and Reframing.

MODULE 6. Raising Conflict Productively.

MODULE 7. Structural Conflict in Organizations.

MODULE 8. Facilitative Leadership.

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CDR Associates
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