The Conflict Resolution for Managers and Leaders training package consists of a participant’s workbook and a trainer’s manual, which includes interactive exercises, presentations, group discussions, skill practices, and role play simulations.
ABOUT CDR ASSOCIATES.
CDR’s Training Strategy.
CDR’s Approach to Conflict and Collaboration.
Overview of the Modules.
Contents of the Modules.
What Every Trainer Should Know.
A Lifelong Journey.
MODULE 1. Dynamics of Competition and Cooperation.
MODULE 2. Causes and Dynamics of Conflict.
MODULE 3. Interest-Based Negotiation and Problem Solving.
MODULE 4. Communication Skills I: Effective Listening.
MODULE 5. Communication Skills II: Framing and Reframing.
MODULE 6. Raising Conflict Productively.
MODULE 7. Structural Conflict in Organizations.
MODULE 8. Facilitative Leadership.