"A powerful and entertaining book on how to use measurement and social media to kick butt and change the world."
Guy Kawasaki, author, Enchantment; former chief evangelist of Apple
Measuring the Nonprofit World
"Read Measuring the Networked Nonprofit to help you figure out what kind of results you′re getting, and then figure out to get even more effective."
Craig Newmark, founder, craigslist, craigconnects.org
"Measuring the Networked Nonprofit is essential reading for any nonprofit leader trying to figure out what social media can do for her organizationand what pitfalls to avoid. Kanter and Paine demystify social media strategies, tools, and metrics, and make them accessible to techies and technophobes alike."
Kathy Reich, Director of Organizational Effectiveness Grantmaking, The David and Lucile Packard Foundation
"This book is the cutting edge of evaluating the effectiveness of social media and goes beyond methods to show that measurement is about strategic thinking and evidence–informed action."
Michael Quinn Patton, author, Developmental Evaluation: Applying Complexity Concepts to Enhance Innovation and Use
"The authors brilliantly teach nonprofit leaders how to transform their organizations by embracing measurement. The writing style is lively, which makes the book accessible, inviting to read, and fun to implement!"
Kim Meredith, executive director, Stanford Center on Philanthropy and Civil Society
"The authors provide an invaluable guide to philanthropists and their beneficiaries and answer the question: ′How do we measure the effectiveness of our nonprofit′s networked social media efforts?′ This is a readable, practical book!"
Howard Rheingold, author, Net Smart: How to Thrive Online
"Measuring the Networked Nonprofit is a must–read for anyone in the social good sector. The authors are both funny and talented storytellers. Stop reading this stupid blurb and go read the book."
Shel Israel, coauthor, Naked Conversations and Forbes contributor
"In a new world of social media and big data, the authors cut through the noise to help you design and measure campaigns."
Figures and Tables xi
Foreword by Laura Arrillaga–Andreessen xiii
Preface: The Queen of Nonprofi ts Meets the Goddess of Measurement xvii
The Authors xxvii
PART ONE : Introduction of Concepts 1
ONE The Secret Sauce for Nonprofi ts: Networked Strategies + Measurement = Amazing Success 3
TWO The Rise of the Networked Nonprofit: A New Paradigm for Nonprofit Success 13
PART TWO : Basic Measurement Principles, How–Tos, and Best Practices 27
THREE Creating a Data–Informed Culture: How Your Organization
Can Embrace the Data and Use What It Can Teach You 29
FOUR Measurement Is Power: How to Take Control of Your Programs and Progress with the Art and Science of Measurement 41
FIVE Don’t Confuse Activity with Results: The Value of Expressing Your Results in Terms of Organizational Goals 59
SIX The Ladder of Engagement: How to Measure Engagement and Use It to Improve Relationships with Your Stakeholders 77
SEVEN How to Turn Your Stakeholders into Fundraisers: Social Fundraising and How Measurement Can Make It More Effective 99
EIGHT Measurement Tools: How to Choose and Use the Right Tool for the Job 119
NINE Measurement and the Aha! Moment: Using Your Data to Tell Stories, Make Decisions, and Change the World 151
PART THREE : Advanced Measurement Concepts and Practices for Networked Nonprofits 171
TEN Measuring What Really Matters: The Importance and Measurement of Relationships 173
ELEVEN Understanding, Visualizing, and Improving Networks 187
TWELVE Influence Measurement: How to Determine Your Influence and That of Your Organization, Free Agents, and Nonprofit Champions 203
THIRTEEN How to Be Naked and Measure It: Transparency Is a Networked Nonprofit’s Best Friend 221
FOURTEEN Measuring the Impact of the Crowd 235
Epilogue: With Measurement and Learning, Networked Nonprofits Can Change the World 245
Appendix A: Measuring Relationships and Relationship Research 247
Appendix B: Crawl, Walk, Run, Fly Assessment Tool for Networked Nonprofits 251
Appendix C: Social Media Measurement Checklist 255
Appendix D: A Checklist for Monitoring Services 261
Resources for Tools, Tutorials, and Assistance 287
F I G U R E S A N D T A B L E S
1.1 Carie Lewis and Bella Celebrate 4
1.2 The HSUS’s Million Fan Campaign Facebook Page 6
2.1 Wendy Harman Tweets About the American Red Cross 16
5.1 The Theory of Change of Grantmakers for Effective Organizations 73
6.1 Grist’s Ladder of Engagement 80
6.2 Farming Is the New Hipster Occupation of Choice 83
6.3 Invisible Dogs Pledge Form 89
7.1 Autism Speaks’ E–Mail Open Rates 106
8.1 NTEN Journal Survey 124
8.2 Feeding America’s: Social Listening Dashboard 132
8.3 Feeding America’s Facebook Tracking 141
9.1 A Hospital’s Spider Chart 154
9.2 The Humane Society’s Infographic to Report Results 165
9.3 Beth Kanter’s Facebook Insights Dashboard 166
11.1 Social Network Analysis Map of Tech Soup 197
11.2 Using Sticky Notes to Map National Wildlife Foundation’s Social Network 199
12.1 Keywords That the Blue Key Campaign Used to Identify Influencers in Traackr 210
12.2 Blue Key Campaign Metrics for Tracking Twitter Data 212
12.3 The Blue Key Team Uses Google Analytics to Analyze Web Traffic 213
4.1 Matching Measurement Tools with Objectives 52
5.1 Planning the Value of Social Media 68
8.1 Selecting Measurement Tools to Measure Your Goals 122
8.2 Comparison of Survey Tools 127
8.3 Comparison of Manual and Automated Media Content Analysis 133
B.1 Crawl, Walk, Run, Fly Assessment Tool 251
Brian Solis, bestselling author, The End of Business as Usual and Engage!
Named one of the most influential women in technology by Fast Company and one of BusinessWeek′s "Voices of Innovation for Social Media," Beth Kanter is the author of Beth′s Blog: How Nonprofits Can Use Social Media; a visiting scholar, The David and Lucile Packard Foundation; and a speaker and trainer.
Katie Delahaye Paine is the founder of KDPaine & Partners LLC and publisher of the first blog and the first newsletter for marketing and communications professionals dedicated entirely to measurement and accountability.