"A must–read for anyone who wants to master the crucial skill of preventing and navigating conflict."
Joseph Grenny, coauthor, Crucial Conversations: Tools for Talking When Stakes Are High
"If you want to recognize conflict sooner, resolve it quicker, and get better results, read this book!"
Chuck Maisch, president, Süd–Chemie Inc.
"With a powerful message that′s certain to improve your relationships at work and at home, Have a Nice Conflict is not only a wonderfully fun read, it′s also a solidly credible one. Read, learn, and enjoy."
Jim Kouzes, coauthor, The Leadership Challenge; Executive Fellow of Leadership, Leavey School of Business, Santa Clara University
"With Have a Nice Conflict, the authors have captured the music and drama and sometimes humor of real–time conflict, as well as a road map for how to manage and avoid the conflicts we find ourselves in everyday."
Hile Rutledge, CEO and owner, Otto Kroeger Associates; coauthor, Type Talk At Work
"Have a Nice Conflict clearly details how to prevent, manage, and resolve personal and professional conflicts. With sound advice for those desiring to build partnerships with a positive win/win outcome, this is recommended reading for every member of your organization."
Donna L. Crisp, rear admiral, U.S. Navy (ret.); CEO,Crisp Atwood Group
"A great introduction to knowing yourself and collaborating effectively with others. It′s also a good read; you won′t be able to put it down."
Michael Maccoby, author, The Leaders We Need: And What Makes Us Follow
ABOUT THE AUTHORS xi
The Fable 3
Letter from John 199
John s Notebook 203
A summary of learning
Dr.Mac s Statement of Philosophy 219
A philosophical approach to learning as written from the perspective of Dr. MacWilson
Character Assessment Results 227
SDI assessment results for the characters featured in John s story