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Engaged. Unleashing Your Organization's Potential Through Employee Engagement

  • ID: 2213234
  • Book
  • 344 Pages
  • John Wiley and Sons Ltd
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The current economic crisis has underlined how traditional means of managing people are no longer effective. Too many businesses underperform because they can no longer count on the commitment of their workforce. Only by treating employees as key stakeholders and engaging them will organizations be successful. This timely book provides a practical roadmap for companies to create an engaged workforce and is essential reading for all business leaders. ––Professor Klaus Schwab, Founder and Executive Chairman, World Economic Forum

This is an important contribution to leaders and managers across all types of organizations. I believe readers of this book will be more confident and better equipped to address the issues their organizations are facing. ––David MacLeod, Chairman of the UK Government–sponsored Employee Engagement Task Force and co–author of the influential report to the UK Government Engaging for Success

  This book highlights in a very understandable and comprehensive way, one of the most important HR concepts of our age, engagement . During difficult times, we need more than ever to engage our workforce, to get them involved and committed. This book shows how to do it, and is a must read for all line managers and HR professionals. ––Cary L. Cooper, CBE, Distinguished Professor of Organizational Psychology and Health at Lancaster University Management School, UK

A must read, timely and practical primer on how to engage any workforce warts and all. ––Will Hutton, author of Them and Us: Changing Britain Why We Need a Fair Society, Principal at Hertford College, Oxford, UK, Weekly Columnist at The Guardian and The Observer Newspapers

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Foreword vii

Introduction 1

1 What is engagement and why does it matter?5

2 Why is engagement so elusive? 27

3 What drives engagement? 55

4 Do you know how engaged your people are right now? 87

5 So what are your employees telling you? 115

6 Getting beyond analysis and into action 133

7 Roadblocks to creating an engaged workforce 155

8 Building a culture of engagement 177

9 Engaging managers 205

10 Engagement in tough times 231

11 Finding meaning, growth and engagement 265

Annex 1: Comparison of the employee engagement model and other views of engagement drivers 303

Annex 2: Engagement model and action areas 307

Bibliography 309

Index 321

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Linda Holbeche
Geoffrey Matthews
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