Groups That Work (and Those That Don't). Creating Conditions for Effective Teamwork

  • ID: 2213301
  • Book
  • 544 Pages
  • John Wiley and Sons Ltd
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A range of expert contributors explores the design and leadership of groups, providing detailed descriptions of twenty–seven diverse work groups including task forces, top management groups, production teams, and customer service teams to offer insights into what factors affect group productivity, and what leaders and group members can do to improve work group effectiveness.
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Introduction: Work Teams in Organizations: An Orienting Frameword.

TOP MANAGEMENT GROUPS: SETTING ORGANIZATIONAL DIRECTIONS.

Fairfield Coordinating Group (R. Eisenstat).

Corporate Restructuring Team (S. Cohen).

Hilltop Hospital Top Management Group (S. Cohen).

Summary: Top Management Groups (R. Eisenstat & S. Cohen).

TASK FORCES: ACCOMPLISHING ONE–SHOT PROJECTS.

The Students (C. Gersick).

The Bankers (C. Gersick).

Credit Analysis Team (M. Davis–Sacks).

Summary: Task Forces (C. Gersick & M. Davis–Sacks).

PROFESSIONAL SUPPORT TEAMS: PROVIDING EXPERT ASSISTANCE.

The Tracking Team (M. Davis–Sacks).

Fairfield Systems Group (R. Eisenstat).

Airline Maintenance Group (D. Denison).

Summary: Professional Support Groups (M. Davis–Sacks, et al.).

PERFORMING GROUPS: PLAYING TO AUDIENCES.

Detroit STring Quartet (T. Butterworth).

Children′s Theatre Company (S. Friedman).

University Athletic Teams (W. Kahn).

New Haven Nighthawks (J. Wood).

Summary: Performing Groups (T. Butterworth, et al.).

HUMAN SERVICE TEAMS: TAKING CARE OF PEOPLE.

Operating Room Nurses (D. Denison & R. Sutton).

Midwest Federal Correctional Institution (A. Perkins & D. Abramis).

Mental Health Treatment Teams (R. Shaw).

Summary: Human Service Teams (A. Perkins, et al.).

CUSTOMER SERVICE TEAMS: SELLING PRODUCTS AND SERVICES.

Beer Sales and Delivery Teams (R. Saavedra).

Flight Attendant Teams (S. Cohen & D. Denison).

Summary: Customer Service Teams (R. Saavedra, et al.).

PRODUCTION TEAMS: TURNING OUT THE PRODUCT.

Compressor Team Start–Up (R. Eisenstat).

Airline Cockpit Crew (R. Ginnett).

Semiconductor Manufacturing Team (D. Abramis).

28. Summary: Production Teams Conclusion: Creating More Effective Work Groups in Organizations (J. Hackman).
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J. Richard Hackman
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