Detailed case studies reveal how nonprofits can achieve excellence by applying basic qualities of outstanding leadership: a clearly articulated sense of mission, a dynamic leader, and involved and committed governing board, and the ability to raise funds and motivate volunteers.
Part One: The Four Hallmarks of Excellence.
1. The Primacy of Mission.
2. Effective Leadership.
3. A Dynamic Board.
4. Strong Development Programs.
Part Two: Excellence in Action: Case Studies of Outstanding Nonprofit Organizations.
5. Atlanta Historical Society: Adapting to Changing Times.
6. Baxter Community Center: Getting an Agency Back on Its Feet.
7. East Bay Asian Local Development Center: Entrepreneurship at the Grass Roots.
8. Guadalupe Center: Leadership that Heals.
9. Indian Health Board: Challenging the Status Quo.
10. Interlochen Center for the Arts: Unswerving Dedication to Mission.
11. Northside Center for Child Development: Managing Leadership Transititons.
12. San Francisco Education Fund: A Pioneer Manages the Problems of Success.
13. Seattle Emergency Housing Inc.: Building Partnerships.
14. Upward Fund Afterschool: Leadership for Independence.
Part Three: Achieving Excellence.
15. Making Mission Meaningful: Building and Using a Strong Mission Statement.
16. Developing Leadership Skills.
17. Guidelines for Enhancing Board Effectivenss.
18. Raising Funds and Moblizing Volunteers.
Conclusion: Planning for Excellence.