Measure Up!. Yardsticks for Continuous Improvement. 2nd Edition

  • ID: 2213362
  • Book
  • 268 Pages
  • John Wiley and Sons Ltd
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Measure Up! is a unique blend of theory and practice. It is much more than a critique of traditional measurement systems and offers more than another laundry list of measures. The authors provide dozens of practical examples, tools and worksheets to help you custom tailor new performance measures to suit your organization.

This second edition contains a new chapter "Performance that Boosts Employee Morale". This chapter links the performance pyramid to team and individual performance (a criticism of most performance management systems) and shows how measures can help to energize individuals and organizations. Also new for the second edition is a section on the process for deploying goals as well as measures throughout the organization.

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Foreword.

Preface.

Acknowledgements.

1. Do Your Yardsticks Measure Up?.

2. Taking of the Blinders.

3. Dynamic Strategies need Dynamic Yardsticks.

4. The Eyes of the Customer.

5. Down to Brass Racks.

6. Performance that Counts to the Customer.

7. Performance that Counts to the Bottom Line.

8. Custom Railoring Performance Measures.

9. Altering the corporate Mindset.

10. Mending and Remodeling Related Systems.

Conclusion.

Appendices.

Glossary.

Index.

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"Finally! a practical book from practical people about management′s most powerful tool – measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done."Tom Peters.

"Outstanding. Finally a book that doesn′t stop at what′s wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardssticks. Measure Up! should be required reading for any manager concerned with improvement strategies and organizational learning." Ray Stata, President, Analog Devices.

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