How quality has become confused with such concepts as effectiveness, productivity, and marketability and how it might more constructively be conceived as focusing on the engagement of the department with its constituencies
An examination of both intrinsic and extrinsic motivators of faculty work, the concept of organizational motivation, and the factors influencing identification with the institution and motivation to contribute to it
The three critical factors of effective department evaluation
How academic leaders can create a culture of engagement
How to define and negotiate academic values with diverse stakeholders
How to ask the right questions and collect the right idea
How to determine standards and make meaning of evaluation data
An overall summary of specific recommendations for academic leaders and departmental faculty, including an appendix of the constructs presented in each chapter
1. The Concept of Academic Quality.
2. Motivation For Quality Work.
3. Evaluating Quality In Academic Programs.
4. Creating the Engaged Department.
5. Negotiating Departmental Values.
6. Finding Evidence of Quality Evidence.
7. Making Meaning of Quality Evidence.
8. Enhancing Departmental Quality.
Appendix. Departments That Work: What They Do.