For easy use, these materials are conveniently organized into three parts and printed in a large 8–1/4" x 11" lay–flat binding that opens flat for easy photocopying as many times as needed.
PART I covers the basic concepts of conflict resolution. Here?s just a sampling of activities and accompanying handouts you?ll find in each of the seven sections:
- Defining Conflict: Identifying the problem and underlying needs of two parties? Homework From the New Student?The Brothers? Car
- Different Kinds of Conflict: Four types of conflict?inner, interpersonal, intra–personal, and inter–group?Identifying the Conflict Within a Class
- Dealing with Conflict: Conflict management styles...Which Style Will Work?
- Understanding Different Points of View: Viewing situations differently? Looking Through Our Own Glasses
- Communicating: Open–ended questions, paraphrasing, toning down language, ?I? statements, and more, to defuse anger in others?Reading Non–Verbal Cues?Noticing Mixed Messages
- Collaborative Problem Solving: The process of defining, brainstorming, and choosing alternatives? Cooperation vs. Competition
- Mediating: Techniques of involving a third party, identifying interests, and mediating with a group?Dora Spills the Beans?Quarrel with the Quarterback
- Conflict in the Counselor?s Office: A seven–step process for mediating a dispute between two parties, distinguishing mediation from counseling?Two Chairs?From the Other Chair
- Conflict Resolution in the Classroom: Teaching the concepts in academic classes?Yugoslavia and China?King Lear?s Problems
- Conflict Resolution in Extra–Curricular Activities: Practice in settling conflicts?Dealing with a Difficult Colleague? Encouraging Nonviolence
In short, this unique resource gives you a complete program for helping students develop the conflict management skills they will need and use long after they have left your classroom!
Section One: Defining Conflict.
1 Problem Characteristics.
2 Conflict and Underlying Needs.
3 Identifying the Problems: Against the Wall.
Section Two: Different Kinds of Conflict.
4 Kinds of Conflict.
5 Identifying a Conflict Within a Class.
6 Analyzing an Intergroup Conflict.
7 Sifting Through a Complex Conflict.
Section Three: Dealing With Conflict.
8 Learning About Conflict Management Styles.
9 Describing Conflict Management Styles: "Spots on the Wall".
10 Exploring Where Styles are Learned.
11 Listening to Other Approaches.
12 About Styles.
13 Which Style Will Work?
14 Observing Styles.
15 Advocating Peaceful Conflict Resolution.
Section Four: Understanding Different Points of View.
16 Viewing Pictures Differently.
17 Looking Through Our Own Glasses.
18 Looking at Symbols: Power or Poison.
19 Exploring Hot Buttons.
20 Listening to Another Point of View.
21 Exploring Cross–cultural Miscommunication.
22 Exploring Attitudes Toward Clothing.
23 Exploring Cultural Points of View.
24 Seeing the Same Event Through Different Eyes.
25 Sifting Through an Argument.
Section Five: Communicating.
26 Open Ended Questions.
27 Paraphrasing Content and Feeling.
28 Taking Another Look at Content and Feeling.
29 Paraphrasing in Concentric Circles.
30 Paraphrasing in a Circle.
32 Toning It Down.
33 I and You Statements.
34 Delivering I Statements.
35 Nonverbal Communication.
36 Mixed Messages.
37 Communication Blockers.
38 Dealing With Your Own Anger.
39 Diffusing Someone Else′s Anger.
Section Six: Collaborative Problem Solving.
40 Cooperation versus Competition: Rope and Square.
41 Understanding Problem–Solving Prerequisites.
42 Solving Problems: Defining, Exploring, Choosing.
43 Finding More Win–Wins.
44 A Visit to the Opera.
Section Seven: Mediating.
45 A Third Party.
46 A Good Mediator.
47 The Mediation Process.
48 Practicing Mediation.
49 Shifting from Position to Interest: A Trouble Spot.
50 Identifying the Interests.
51 Finding Solutions: Another Trouble Spot.
52 Refining Skills: The Introduction.
53 The Caucus.
54 Dealing with Difficult Problems.
55 Mediating with a Group.
56 Evaluating with Colored Paper .
57 Mediating Informally.
58 Ongoing Training 1.
Section Eight: Conflict in the Counselor′s Office.
59 Counselor as Mediator.
60 Seven Steps for Mediating a Dispute: "Amy and Shelley".
61 Conducting a Parent–Teacher–Student Conference.
62 Using Mediation to Prevent Serious Trouble.
63 Distinguishing Mediation from Counseling.
Section Nine: Conducting Counseling Groups.
64 Organizing Groups.
65 Conducting Group A (for "Victims").
66 Conducting Group B (Dealing With Conflict).
67 Blending Conflicting Groups.
68 The Unwilling, Mismatched Group.
Section Ten: Conflict Resolution in the Classroom.
69 Preventing Conflict in the Classroom.
70 Resolving Conflicts in the Classroom.
71 Dealing with undercurrents of Dissension.
72 Teacher–Student Conflicts.
73 Teaching the Concepts in Academic Classes.
75 Taiwan and China.
76 I Know Why the Caged Bird Sings.
77 Huckleberry Finn.
78 King Lear′s Problems.
79 More About King Lear′s Characters.
80 The Physics Olympics.
Section Eleven: Extracurricular Activities.
81 Using Mediation to Resolve a Conflict: "My Fair Lady".
82 Using Collaborative to Resolve Activity Disputes.
83 Dealing With a Difficult Colleague.
84 Helping Students Deal with Anger.
85 Encouraging Nonviolence.
86 A Faculty Activity: Collaboration.
Section Twelve: Setting Up a Peer Mediation Program.
87 Organizing a Peer Mediation Team Model.
88 Training Mediators.
89 Mediating Through a Class.
90 Ongoing Training.
91 Training Administrators and Counselors.
Section Thirteen: Publicizing Peer Mediation.
92 Using a Videotape.
93 Using the Art Department.
94 Spreading the Word.