This area is far too complex for anyone to design a system top–down or apply outdated ideas of management by control. The old models must be reinterpreted to put customer value creation at the core. International in scope and insightful in its conclusions, People as Care Catalysts marks the cornerstones of this reinterpretation against the backdrop of a fundamental shift in how value, including welfare, is created in an post–industrial era.
Preface How this book came about.
1. Challenges for health care in Western societies (Richard Normann).
2. Health care victim of the industrial model? (Richard Normann).
3. Who and where is the customer? (Richard Normann).
4. The future shape of health care (Gordon Best and John Harries).
5. A French exception or a demonstration of a European trend? (Michel Crozier).
6. Living healthy to an older age would it be possible for everyone? (Christophe Courbage and Orio Giarini).
7. Leadership for health care in the age of learning (Michael Maccoby).
8. Overall conclusions this far (Niklas Arvidsson).
9. An attempt to create an idealized design (Bert Levin and Richard Normann).
10. An impossible synthesis? (Richard Normann).
11. Positioning our approach (Niklas Arvidsson).
Appendix A: A challenge for economic policy.
Appendix B: Summary of research on value creation via coproductive meetings.
Appendix C: Useful abbreviations.
Recognised by his peers as a leading thinker in management and strategy, Richard made a unique contribution on how to rethink business, create value and sustain excellence. He published numerous books and was a sought–after advisor and speaker. Richard had an intense passion for life, cared warmly for people, and was always ready to challenge thoughts and perspectives. His work is recognized through the Richard Normann Prize.
Niklas Arvidsson, Researcher, National Institute of Working Life, Sweden
Niklas s research focuses on futurizing, project–based organizations, strategy and knowledge management. He has taught in business schools for over a decade and published several articles. Niklas has many years of experience as a senior consultant and a former colleague of Richard Normann in Service Management Group and NormannPartners. His co–authored article on problems in identifying competent knowledge holders in multinationals is published in Management Science.