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The Power of the Tale. Using Narratives for Organisational Success

  • ID: 2213785
  • Book
  • February 2002
  • Region: Global
  • 320 Pages
  • John Wiley and Sons Ltd
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′This book – full of stories about storytelling – contains some remarkable, real life examples of how story–telling in organisations leads to learning and dilemma resolution and how it makes possible the realisation of a vision.′ Arie de Geus, Former Head of Group Planning, Royal Dutch/Shell Group and author of The Living Company

′The real power of narrative is that the threads can be interwoven to create ferocious antagonisms, happy endings and elegant syntheses. This is a book for all who would enthral others with their enterprise.′ Charles Hampden–Turner, The Judge Institute of Management Studies, University of Cambridge. Co–author of Riding the Waves of Culture and Building Cross–Cultural Competence.

′Tales, of the sort described in this book, are a powerful antidote to the overly analytical culture that afflicts many organisations today. Like many of the best business ideas, telling stories is both old and new. This book develops a new way to use stories to create the elusive competitive edge – a must for managers in our increasingly complex world.′ DeAnne Julius, Former Member of the Monetary Policy Committee, Bank of England.

′A gift to story–lovers. After an hour or so, one is entirely engrossed by this delightful book. Full of rich stories, narratives and ideas, it will appeal to the scholar, the student and the practitioner, the story–teller and the listener.′ Yiannis Gabriel, School of Management, Imperial College, University of London. Author of Storytelling in Organizations.
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1 Stories in Action

Resistance to story–telling

How story–telling works its magic

Types of narrative

Ways of creating stories

Story–telling skills

Seven histories

The rest of the book

What readers will get from the book

2 M4 Technology –

Stories for Truth and Trust


This chapter

A theory of truth and trust

Practices and stories

Accept vulnerability

Seek empathy

Seek transparency

Promote dialogue

Avoid groupthink

Support truthful politics


3 AutoCorp –


Individual learning

AutoCorp: the past

AutoCorp: stories for the future

A training tale

A coaching tale

A mentoring tale

A cautionary tale about not learning


4 Themis –

Using Stories in a Professional Development Community

Lyn′s story

Perspectives and practices

The history of Themis

A note on written stories


5 Matters of Life and Death –

Using stories in the National Health Service

Value conflicts

Embracing error

Trusting your judgement

A positive approach to dilemmas

Stories about stories

Barchester District



6 AutoCorp –


Facilitating change

Coping with complexity

Another virtuous circle

AutoCorp′s change programme



Self–organising change at AutoCorp

An experiment in self–organisation


7 LIFT –

Stories for Innovation

The London International Festival of Theatre

Imagination, vision and stories

Stimulating your imagination

Making connections

The right space to tell the tale

Boundary spanning

Building an organisation

Expanding the vision

Renewing the vision


8 Kenya –

Scenarios for a Country′s Future

The Mont Fleur scenarios

The benefits of scenarios


Story–telling and scenarios

Mount Kenya Safari Club

The research workshop

Detoxifying the mind

Further workshops –

Lake Baringo, Mombasa and Amboseli

The scenarios

Influence of the scenario project


9 Thinking about Stories

Story characteristics

Stories in organisations

Stories and learning

Stories and society


10 Tools and Techniques for Story Use

A note on ethics

Chapter format

Story–telling frameworks and starting points

Workshop games and activities

Developing your own skills

A note on story–telling and organisational research


11 The Future of Story–telling in Organisations

Key points from the seven histories

What we learned while writing this book

Story–telling and complexity

Respect for other people

Art and emotion

Negative possibilities

Story–telling and sustainability


Further Reading and Resources

Index of Stories

Subject and Author Index
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Julie Allan
Gerard Fairtlough
Barbara Heinzen
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