∗ Proven techniques to reduce unauthorized deductions and unearned discounts
∗ Latest Internet, electronic, and high–tech applications
∗ Practical real–life strategies to improve collections
Full of valuable tips, techniques, illustrative real–world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in credit, collections, and accounts receivable.
"This book is filled with wisdom, common sense, and practical solutions. Mary Schaeffer is right on when she states that credit is part science, part art, and part gut feel. I recommend this book to anyone interested in understanding the essentials of credit, collections, and accounts receivable."
–Vaughn P. Benjamin, Vice President, Media Credit Association
Magazine Publishers of America
"Mary Schaeffer has written an excellent book for the credit and collection professional. Every credit professional should read this book and keep a copy handy in their personal library."
–Tim Paulsen, Principal of T. R. Paulsen & Associates, author of Paid in Full
International Specialist in Creative Receivables Management
"Mary Schaeffer has taken a sometimes complex subject and reduced it to an easy– to –understand guidebook. This book should be in the reference library of every credit professional."
–H. Bruce Watson, Manager, Credit Services Group, Air Products and Chemicals, Inc.
The Second Step: Billing.
The Third Step: Collecting the Money.
Accounts Receivable Issues.
Handling Deduction Issues.
Interacting with Sales and Marketing.
Customer Relations and Customer Visits.
Letters of Credit and Other Security Instruments.
Legal Considerations Surrounding Credit.
Technology in the Credit and Collections Department.
Professionalism and the Future of Credit.