"I′ve been working with Ross Reck′s X–Factor for more than ten years and I′ve seen the results–that′s why his concept serves as the basis for my sales training program."–T. Wesley Kench Sr., Director of Training and Career Development , Bertek Pharmaceuticals, Inc.
"Finally a management and leadership book that has all the answers. Every manager, regardless of their level, ought to read this book."–Carol L. Summersgill, Director, Human Resources, Whirlpool North America
"The X–Factor does an outstanding job of describing the difference between successful and unsuccessful organizations. It helped me remember what is important!"–Joyce K. Williams, Vice President, Donor Services, American Red Cross Blood Services
"Ten years ago our annual sales were somewhere between four and six million dollars and we had just lost our best account. The situation looked grim until Ross Reck came and lit our fire by showing us how to tame the X–Factor. Today, our annual sales are more than $30,000,000! If you had told me ten years ago that this was going to happen, I would never have believed it."– John Bebbling, President, TDC Interiors, Tempe, Arizona
"A powerful read . . . Ross Reck analyzes the necessary components for relationship building in any organization. People are the link for productivity. A must for any leader developing a high–performing organization!"–Sandra McClelland, Principal, Rover Elementary School, An Arizona A+ School
In Search of a Great Manager.
Meeting A Great Manager.
Discovering the X–Factor.
R—x For Taming The X–Factor.
Step One: Plans.
Step Two: Relationships.
Step Three: Agreements.
Step Four: Maintenance.
Taming the X–Factor With Customers.
Taming the X–Factor With A Labor Union.
The End of a Great Morning.
He Became A Great Manager: A Summary.
Appendix A: Putting The X–Factor To Work.
Appendix B: Using The PRAM Model As A Diagnostic Tool.
Appendix C: Three Factors That Assure Your Success in Taming the X–Factor.
About the Author.