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Managing Operations. A Competence Approach to Supervisory Managment (NVG/SVQ Level 3). Edition No. 1. In Charge

  • ID: 2214551
  • Book
  • September 1993
  • 216 Pages
  • John Wiley and Sons Ltd
Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations.
The specific aspects of operations are covered in detail:
  • Work practices.
  • Planning.
  • Resourcing.
  • Legislation.
  • Customer relations.
Note: Product cover images may vary from those shown
List of Figures.

Foreword.

Acknowledgements.

Introduction.

Setting Operations in Context.

The Operations Process.

Planning.

Organizing and Implementation.

Control.

Communicating with the Customer.

Managing Materials.

Managing the Working Environment.

Personal Competences.

References.

Further Reading.

Index.

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Roger Cartwright Perth College.

Michael Collins Oxford College of Further Education.

George Green Oxford Brookes University and Oxford College of Further Education.

Anita Candy Oxford College of Further Education.
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