Managing Operations. A Competence Approach to Supervisory Managment (NVG/SVQ Level 3). In Charge

  • ID: 2214551
  • Book
  • 216 Pages
  • John Wiley and Sons Ltd
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In Charge: A Competence Approach to Supervisory Management is a fundamentally new and important series of books for all those training in supervision and management at NVQ/SVQ level 3. The books are designed to impact the underpinning knowledge to fulfil the MCI s competencies.
Managing Operations examines the different types of organizations in both the public and private sectors. It considers the relationship between operations, marketing and personnel, and looks at:

Work practice

Planning

Resourcing

Legislation

Customer relations

Providing a clear introduction and packed with examples and cases, Managing Operations is a complete overview of the supervisory functions and the skills they demand. The books will be especially useful for those taking courses via the NEBSM, RSA, ISM, City and Guild and BTEC.
Other series titles include Managing Finance and Information and Managing People.
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List of Figures.

Foreword.

Acknowledgements.

Introduction.

Setting Operations in Context.

The Operations Process.

Planning.

Organizing and Implementation.

Control.

Communicating with the Customer.

Managing Materials.

Managing the Working Environment.

Personal Competences.

References.

Further Reading.

Index.

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"It is comprehensive, covering all aspects of operations management and is ideal as a first step into the subject ... The concept of competences is well explained and is likely to be a useful reference for supervisors."Donna Green, Manager, Rover Group.
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