Section I: Coaching as a Service.
Chapter 1: What Is Coaching?
Chapter 2: When Is It Appropriate to Use Coaching?
Chapter 3: How Do You Select a Coach?
Chapter 4: What Are the Steps in the Coaching Process?
Section II: The Roles Involved in Coaching.
Chapter 5: What Is the Role of the HR Professional?
Chapter 6: What Is the Client s Role?
Chapter 7: What Is the Boss s Role?
Chapter 8: What Is the Coach s Role?
Section III: Special Topics.
Chapter 9: Assimilation Coaching.
Chapter 10: Executive Development and Coaching.
Chapter 11: Multi–Cultural Issues.
Chapter 12: Coaching and Diversity.
Section IV: In the Words of Clients.
Maria s Story.
Howard s Story.
David s Story.
Charlie s Story.
Carter s Story.
Section V: Reproducible Resources and Forms.
Common Coaching Situations.
Questions for an Interview with a Prospective Coach.
Agenda Items for an Initial Discussion Among HR.
Professional, Client, Boss, and Coach Sample Agreement for Coaching Services.
Sample Action Plan.
Action Plan Format.
Sample Progress Report.
To–Do List for Managing Coaching Resources.
Executive Breakaway Section.
About the Authors.
Pfeiffer Publications Guide.