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Making IT Happen. Critical Issues in IT Management. Edition No. 1. John Wiley Series in Information Systems

  • ID: 2215099
  • Book
  • January 2003
  • 384 Pages
  • John Wiley and Sons Ltd
Information technology presents many challenges to managers. Constant change, e-business, massive amounts of information, global operations, and building new alliances and capabilities are just some the transformations being driven by the use of IT in business today. As a result, no modern manager can afford to ignore IT or leave it to the professionals. Based on the real life experiences of senior IT managers in leading-edge businesses and incorporating thorough research, Making IT Happen separates fact from fad to show where managers can make a real difference, and deliver practical advice for coping in the fast-paced world of IT.
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Foreword by Robert Zmud. Series Preface. Preface. Acknowledgments. PART A: THE CHANGING ROLE OF IT. A Look at IT in the Next Five Years. Managing the Social Impacts of Technology. Managing External Relationships. Knowledge Management and IT. Risk Management in IT: Problems and Potential. Achieving Effective Change with IT. PART B: LEVERAGING BUSINESS WITH IT. Aligning IT with the Business. Mergers and IT: Making the Most of an Arranged Marriage. Leveraging CRM with IT. ERP Systems: What a Manager Needs to Know. Estimating the Benefits of IT. IT Project Prioritization. PART C: MANAGING TECHNOLOGY. Managing the Technology Portfolio. Emerging Technologies and the Surfer Syndrome. IT-sourcing: Build, Buy, or Market. IT Architecture for Enterprise Flexibility. Enterprise Application Integration. PART D: PEOPLE AND PRODUCTIVITY. Recruiting and Retaining the Best in IT. Developing Effective IT Project-managers. Developing Effective IT Leaders. Best Practice in IT. Managing the Virtual Workforce. The IT Measurement Matrix. Index.
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James D. McKeen Queen's University, Kingston, Ontario, Canada.

Heather A. Smith Queen's University, Kingston, Ontario, Canada.
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