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Information Technology and Organizational Transformation. Innovation for the 21st Century Organization. John Wiley Series in Information Systems

  • ID: 2215366
  • Book
  • December 1997
  • 318 Pages
  • John Wiley and Sons Ltd
Information Technology and Organizational Transformation is arguably the key challenge facing corporate executives and business school academics alike as we approach the millennium. Much that is superficial has been written on the topic in recent years. The siren call of the more popular literature in this area – seductive in the simplicity of the message of radically improved business performance brought about by IT and process re–engineering – has led to the unwary foundering on the rocks of the realpolitik associated with organizational change. But organizational innovation is possible – as the case studies included in this book amply demonstrate. While ′best practice′ solutions may be illusory, the examples given herein, taken together with the fruits of research undertaken by leading academics from Continental Europe, Scandinavia, North America and the UK, provide key lessons that one ignores at one′s peril. This is a highly important contribution to knowledge. Bringing together such key themes as organizational learning, knowledge management, IT and business strategy alignment, the management of change, inter–organizational communications, corporate innovation and business process change, this book provides significant learning for those willing to challenge much of the received wisdom on this fascinating topic.
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Information Technology and Organizational Transformation: The Holy Grail of IT?

(B. Galliers & W. Baets).


Linking Strategy and IT–based Innovation: The Importance of the "Management of Expertise" (H. Scarbrough).

Computer Supported Collaborative Working: Challenging Perspectives on Work and Technology (L. Bannon).

The Metamorphosis of Oticon (N. Bjoørn–Andersen & J. Turner).


Organizational Learning and Core Capabilities Development: The Role of IT (R. Andreu & Claudio Ciborra).

The Corporate Mind Set as a Precursor for Business Process Change: About Knowledge, Perceptions and Learning (W. Baets).

The Role of Learning in Information Systems Planning and Implementation (T. Reponen).


Innovations as Precursors of Organizational Performance (J. Pennings).

EDI, Organizational Change and Flexibility Strategies (R. O′Callaghan).

An IT Architecture to Support Organizational Transformation (W. Baets & V. Venugopal).


Reflections of BPR, IT and Organizational Change (B. Galliers).

The Role of IT in Organizational Transformation (J. Turner).

LUCIA Accelerates Service Delivery: A Case Study of Business Process Re–engineering (P. Meester & J. Post).


Success and Failure in Corporate Transformation Initiatives (A. Pettigrew).

Postscript (B. Galliers & W. Baets).

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Bob Galliers is internationally renowned for his leading edge work on IT and organizational change. Chairman of Warwick Business School, UK, he is editor–in–chief of the Journal of Strategic Information Systems. Walter Baets is Dean of Research at the recently established Euro–Arab Management School, Granada, Spain. Their transdisciplinary, cross–cultural and reflective approach to this most key of management topics makes this volume essential reading for those charged with studying and/or leading the visioning and implementation of organizational change on the back of IT.
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