The author integrates three traditionally separate concepts in public sector management, arguing for the development of a different kind of management than that appropriate for private enterprise:
- The notion of differential information between providers and clients in service delivery
- The notion of a core public service
- The notion of professionalism in service delivery
Public services managers who are concerned to improve their management practice or students who are seeking to understand how the particular characteristics of core public services management shape management practice, will particularly welcome this text.
List of Tables.
List of Figures.
Glossary of Terms.
List of Acronyms and Abbreviations.
2. Managing the Core Public Services.
3. Service Delivery – Meeting Citizen Needs.
4. Managing Resources for Social Gain.
5. Strategic Control of Core Public Services.
6. Organizational Structures for Effective Service Delivery.
7. Managing Professionals.
8. Review of Reform Programmes.