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TQ Manager. A Practical Guide for Managing in a Total Quality Organization

  • ID: 2216480
  • Book
  • October 1993
  • Region: Global
  • 196 Pages
  • John Wiley and Sons Ltd
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A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas."The down–to–earth guide on transforming companies to total quality management! TQManager offers practical hands–on advice and an invaluable self–assessment tool for every manager who must lead the change to total quality."––Bill Wiggenhorn, president, Motorola University
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Part One: What You Need to Know About TQM

1. Understanding the Concept

2. Recognizing the Challenges

Part Two: Mastering the Five Key Competencies of TQManagement

3. One: Developing Relationships of Openness and Trust

4. Building Collaboration and Teamwork

5. Three: Managing by Fact

6. Four: Supporting Results Through Recognition and Rewards

7. Five: Creating a Learning and Continuously Improving Organization

Part Three: Sharpening Your TQManagement Skills

8. Getting and Using Feedback About Yourself

9. Resources for TQManagers

Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts and Publications You Should Know About
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Warren H. Schmidt
Jerome P. Finnigan
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