Effective Leadership Communication
A Guide for Department Chairs and Deans for Managing Difficult Situations and People
Conflict can appear with varying degrees of intensity or hostility, but if it is not managed effectively, it can slow or jeopardize an institution s success. Chairs and deans compromise their leadership success unless they are able to effectively manage a variety of conflict–laden situations and difficult personalities. This book provides insight into managing challenging processes and offers guidance for dealing with such notable and stress–producing personalities as the pot stirrer, the prima donna/drama queen, the confrontation junkie, and the passive, indifferent soul. Each chapter contains a series of questions and prompts to guide chairs and deans through a hypothetical but realistic situation, and encourages them to cultivate and practice the first–person participant and third–person observer roles. By moving between these two perspectives, chairs and deans will gain more insight into their own style of managing conflict and understanding of leadership. This skill also permits chairs and deans to have more strategic control over the communication in a particular situation, thus empowering them to feel and to be more in control in every situation.
This book is organized into three parts:
Part 1 Establishing a foundation for effective leadership communication
Part 2 Developing a fair and effective leadership communication style
Part 3 Using leadership communication to manage especially difficult people
PART I: ESTABLISHING A FOUNDATOIN FOR EFFECTIVE LEADERSHIP COMMUNICATION.
1. Using the Institutional Mission to Empower Performance.
2. Setting Precedents Carefully.
3. Sharing Decision–Making Criteria to Inform Requests.
4. Establishing Your Leadership Credibility.
5. Building Relationships.
PART II: DEVELOPING A FAIR AND EFFECTIVE LEADERSHIP COMMUNICATION STYLE.
6. Managing Interpersonal Conflict.
7. Managing the Search Process.
8. Managing Performance Counseling.
9. Managing Faculty Morale, Changing Duties, and Shrinking Resources.
10. Managing Up and Out.
PART III: USING LEADERSHIP COMMUNICATION TO MANAGE ESPECIALLY DIFFICULT PEOPLE.
11. Managing Personal Agendas.
12. Containing the Pot Stirrer/Troublemaker.
13. Working With the Prima Donna/Drama Queen.
14. Managing the Confrontation Junkie.
15. Engaging the Passive and Indifferent Soul.