Praise for Developing Your Conflict Competence
"A must–have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration." Jim Kouzes, coauthor of the best–selling book The Leadership Challenge and Dean′s Executive Professor of Leadership, Leavey School of Business, Santa Clara University
"Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must–read field guide!" Marshall Goldsmith, best–selling author of What Got You Here Won′t Get You There, Succession: Are You Ready?, and the upcoming MOJO
"Runde and Flanagan have taken their Conflict Competence Model to the next level. Their basic tenets of conflict competence: cool down, slow down, and engage constructively are proven techniques for moving from conflict to collaboration. Whether you are a manager, team leader, trainer, or simply interested in self–improvement, this is a must–have book for enhancing your conflict competence." Ed Nolan, managing director, Learning and Organizational Development, AAA Auto Club South
"The quintessential guide to leveraging conflict for positive outcomes. Full of practical tools and examples, it is a must–have on your bookshelf." Erica Bader Sorrell, executive director, Management and Executive Education, Rollins College
"The hands–on tools outlined in Developing Your Conflict Competence were instrumental in developing the ability of our refueling outage leadership team to deal with thousands of competing activities, hundreds of temporary employees, and long work hours a natural recipe for conflict. As we prepare for future refueling outages, we continue to spread the book′s teachings to our permanent staff and supplemental workforce." Chris Schwarz, site vice president, Palisades Nuclear Power Station Entergy
"I′ve read the authors′ first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought–provoking insight. It will be required reading for my senior management team." Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.
Preface: What s a Hands–On Guide and Why Should
I Be Interested? ix
1 Introduction 1
2 Cognitive Aspects of Conflict 11
3 The Emotional Side of Conflict 33
4 Engaging Conflict Constructively 71
5 Team Conflict Competence 139
6 Organizational Conflict Competence 215
The Authors 253
About the Center for Creative Leadership 267
Craig E. Runde is director of the Center for Conflict Dynamics at Eckerd College.
Tim A. Flanagan is director of Custom Programs at the Leadership Development Institute at Eckerd College.
Runde and Flanagan are the authors of Building Conflict Competent Teams and Becoming a Conflict Competent Leader (both from Jossey–Bass). Visit the authors′ web site at [external URL]
The Center for Creative Leadership (CCL®) is a top–ranked, global provider of executive education that develops better leaders through its exclusive focus on leadership education and research. Founded in 1970 as a nonprofit, educational institution, CCL helps clients worldwide cultivate creative leadership the capacity to achieve more than imagined by thinking and acting beyond boundaries through an array of programs, products, and other services.