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The Global Diversity Desk Reference. Managing an International Workforce. Edition No. 1

  • ID: 2217080
  • Book
  • June 2009
  • Region: Global
  • 512 Pages
  • John Wiley and Sons Ltd
Written by a team of experts in the field of workplace diversity, The Global Diversity Desk Reference offers a strategic approach for international organizations that want to succeed in the worldwide marketplace by maximizing the potential of all their employees. You'll discover how to increase effectiveness in managing diversity at three levels--the individual, interpersonal, and organizational. You'll also get the practical tools, concrete suggestions, and pragmatic methods you need to successfully manage a global workforce and create and align organizational systems, policies, and practices with the requirements of an international workforce.
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List of Models, Tools, and Exercises.

CD-ROM Contents.

Acknowledgments.

Introduction.

PART ONE: FOUNDATIONS OF GLOBAL DIVERSITY.

1. Beyond Diversity: What Is Culture?

2. What Is Global Diversity?

PART TWO: MANAGING A GLOBAL WORKFORCE.

3. Communicating Effectively Across Cultures.

4. Maximizing Global Teams and Work Groups for Higher Performance.

5. Managing Conflict in an International Environment.

6. Problem Solving in Global Organizations.

PART THREE: DEVELOPING YOUR ORGANIZATION'S GLOBAL COMPETENCE.

7. Systems for Using People Effectively in Global Organizations.

8. Managing Performance in an International Workforce.

9. You as a Tool: Leader as a Change Agent.

PART FOUR: RESOURCES AND APPENDIX.

Resources for Managing Global Diversity.

Appendix.

Guide to Tools and Activities for Use in Global Organizations.

Sample Agendas for Training and Development Sessions.

Index.

About the Authors.

How to Use the CD-ROM.

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Lee Gardenswartz Gardenswartz and Rowe Los Angeles, California.

Anita Rowe Gardenswartz and Rowe Los Angeles, California.

Patricia Digh Real Work Washington, DC.

Martin Bennett Bennett Consulting Chicago, Illinois.
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