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World Class Selling. The Crossroads of Customer, Sales, Marketing and Technology. Edition No. 1

  • ID: 2217412
  • Book
  • April 1999
  • Region: Global
  • 254 Pages
  • John Wiley and Sons Ltd
Praise for Jim Holden's World Class Selling "World Class Selling is a must for any company executive and sales professional committed to achieving world class supremacy. Jim Holden has surpassed himself." -George E. Harvey President, Business Group AT&T Canada "The Holden Corporation and its value concept teachings are not new to the Microsoft OEM division. For the past three years we have worked with them, immersing ourselves in their value management methodology, applying it to a variety of scenarios in our business, with excellent results. For us, World Class Selling is another great extension of what we have been practicing for some time. I'm sure it will make us an even better organization to reckon with." -Joachim Kempin Senior Vice President, OEM Division, Microsoft "In World Class Selling, Jim Holden adds another dimension to his teaching effectiveness. The real-life highs, lows, threats to, and accomplishments of Mary Gagan establish the drama of what selling has become.an outstanding book which addresses a very complicated subject in a very interesting and comprehensive way." -William Y. O'Connor Chairman, CEO, and President, GTECH Corporation "The concepts put forth in World Class Selling, created by linking critical sales and sales-related areas of a business, will drive any company's ability to change as market circumstances change. Holden Corporation has been a strong, passionate, and value-focused partner to ALLTEL. Their proven processes are helping to link every employee, everywhere in the company, directly or indirectly to providing value to our customers." -Jeff Fox President, ALLTEL Information Services "Using the methods Jim Holden spells out in World Class Selling, we at Origin were able to use one common language and professionalize our sales process and sales force, resulting in an increased hit rate and lower sales cost." -Peter Overakker Executive Vice President Origin International (The Netherlands)
Note: Product cover images may vary from those shown

Introduction: Selling at the Forefront of Change 1

Value chain Management 2

Integrating Sales and Marketing 4

Integrating Sales and Human Resources 5

Your Personal Challenge 7

Chapter 1 The Competitive Landscape 10

The First Reality 12

Building Wisdom 14

Building and Evaluating Value 15

Performance Bonding 22

Building Value Propositions 26

Value-Based Relationships 30

Chapter 2 Customer Relationships 36

Value Expectations 39

FOX Hunting 52

Formulating Strategy 55

Political Competition 60

Chapter 3 The Competitive Salesperson 66

Sales Currency 69

Measuring Sales Currency 74

Political Acumen 78

Chapter 4 Competency Profiling 86

Building a Competency Map 86

Competency Profiling 92

Sales Attributes 95

Integrity and Performance 95

Chapter 5 Creating Value through Technology 99

The Technology Gap 103

A Failed Attempt 104

Formulating Value-Centric Technology Strategy 109

Automating Value-Centric Sales Methodology 112

Chapter 6 Segmenting the Market 122

Choosing the Approach 124

Defining Value Chain Levels 125

Chapter 7 The Value-Centric Transformation 135

Putting Strategy Back into Strategic Planning 136

A Missed Opportunity 137

Managing Value 139

The Entire Buying Process 140

The Customer Food Chain 146

Defining Customer Buying Patterns 152

Confronting Internal Politics 155

Chapter 8 Selling to Value 160

Accepting the Call to Action 161

Creating Value Chain Language 164

Selling to Blue Value 166

Establishing the GLOS Ratio 169

Selling to Green Value 171

Business Solutions Accounts 175

Qualifying Business Solutions Opportunities 178

Business Solutions Competencies 181

Strategic Accounts 183

Strategic Currency 190

Strategic Competencies 190

Chapter 9 Integrating Sales and Marketing 194

Approach to Market 195

Achieving Sales and Marketing Alignment 199

Marketing-to-Sales Cycle Alignment 203

Emerging Internal Opposition 210

Chapter 10 Integrating Sales and Human Resources 216

Recruiting and Selection 217

Performance Management 225

Value-Centric Compensation 229

A Blueprint for Value Chain Management 232

About the Author 243

Index 245

Note: Product cover images may vary from those shown
Jim Holden
Note: Product cover images may vary from those shown