Business Process Outsourcing. The Competitive Advantage

  • ID: 2217566
  • Book
  • 242 Pages
  • John Wiley and Sons Ltd
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Business Process Outsourcing is for business leaders who understand the reality of globalization and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today’s best companies are making it a core business principle. Inside, you’ll find expert guidance on every aspect of BPO:
  • Identifying and selecting outsourcing opportunities
  • Managing the costs of BPO
  • Choosing vendors
  • Handling BPO contracts
  • Managing the transition to BPO
  • Managing the buyer–vendor relationship
  • Infrastructure needs and considerations
  • Risks and mitigation strategies
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PART ONE: BPO Overview.

CHAPTER 1: What Is So Revolutionary about BPO?

CHAPTER 2: Who Is Using BPO and How?

PART TWO: To BPO or Not to BPO?

CHAPTER 3: Identify and Select the BPO Opportunity.

CHAPTER 4: Identify and Manage the Costs of BPO.

PART THREE: BPO Vendor Selection.

CHAPTER 5: Identify and Select a BPO Vendor.

CHAPTER 6: BPO Contracts.

PART FOUR: Executing an Outsourcing Project.

CHAPTER 7: Managing the BPO Transition.

CHAPTER 8: Managing the Buyer Vendor Relationship.

CHAPTER 9: Infrastructure Considerations and Challenges.

CHAPTER 10: Business Risks and Mitigation Strategies.

PART FIVE: The Future of BPO.

CHAPTER 11: Future Potential for BPO.



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RICK L. CLICK is the CEO of American Outsourcing Group, LLC ([external URL] a Houston–based business process outsourcing consulting firm.

THOMAS N. DUENING is Assistant Professor of Management at the University of Houston Downtown, and President of INSYTE Business Research Group ([external URL]

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