"A great read! FedEx has been at the forefront of innovation for the past quarter century and this book accurately captures the essence of how Fred Smith and the FedEx team made it all happen."
—Ken may, Executive Vice President and Chief Operating Officer, FedEx Kinko′s
"As Dean at a business school that has made innovation a key element of our culture, it is fascinating to read Madan Birla′s account of how FedEx instilled that value for competitive advantage. His insights into the entire journey involved in innovation–and the organizational design it requires–make FedEx Delivers required reading for students and managers alike."
—Dipak Jain, Dean, Kellogg School of Management, Northwestern University
"Part company biography, part autobiography Madan Birla delivers the FedEx story in such a personal way, you feel as if you are there for one of the greatest rides in corporate America."
—David Williams, President and Chief Executive Officer, Leadership Memphis
"FedEx Delivers is a treasure chest of ideas and examples of how the best gets better in planning and execution. This book will become an essential tool for those companies seeking to become leaders in their fields. I recommend this book with great enthusiasm."
—Larry Papasan, former president, Smith & Nephew Orthopaedics
"Birla has taken a difficult but strategically critical subject–building and sustaining a performance and innovation culture–to an eminently practical level that most companies can achieve if they have the will."
—Sarah Meyerrose, Executive Vice President, Corporate and Employee Services, First Horizon National Corporation
About the Author.
Chapter 1. Innovating and Outperforming the Competition.
Chapter 2. FedEx’s Innovation Journey.
Chapter 3. Why Organizations Do Not Innovate.
Chapter 4. The Five Dimensions of an Innovation and Performance Culture.
Chapter 5. Engage Employees in the Enterprise.
Chapter 6. Expect and Help Employees to Continually Grow.
Chapter 7. Create a Secure Environment for Expression and Acceptance of Creative Ideas.
Chapter 8. Encourage Collaborative Development of Creative Ideas.
Chapter 9. Tap Employees’ Commitment.
Conclusion: Continuing to Lead the Way.
"The book provides a blueprint for building and sustaining an innovation culture that engages every employee." (Supply Management, 8th September 2005)