Designing Organizations for Knowledge Work.
Exploring the Contours of a Team–Based Organization.
THE DESIGN SEQUENCE.
Step One: Identifying Work Teams.
Step Two: Specifying Integration Needs.
Step Three: Clarifying Management Structure and Roles.
Step Four: Designing Integration Processes.
Step Five: Managing Performance.
Identifying New Responsibilities and Skills.
Defining Empowerment for the Team Environment.
Developing Organizational Support Systems.
Making the Transition to Team–Based Design.
Facing the Challenges Ahead.
"In an era when competitive forces demand that corporations move toward a team–based organization, this book is must reading for executives. Based on careful research, it provides the best and most comprehensive road map I have seen for designing and implementing the paradigm shift companies must make to survive and prosper in the decades ahead." (Michael Beer, professor of business administration, Graduate School of Business Administration, Harvard University)
"This book is enormously important and timely. It is a scholarly, yet highly practical, guide to the future design of the 21st century organization––where organizations will be predominantly team–based and designed for high performance knowledge management." (Stuart S. Winby, director, Product Processes Change Management, Hewlett–Packard Company)