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Why Didn't You Say That in the First Place?. How to Be Understood at Work

  • ID: 2217740
  • Book
  • April 1997
  • 184 Pages
  • John Wiley and Sons Ltd
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"The three biggest problems in the world today are communications, communications, communications.
Why Didn′t You Say That in the First Place hits those problems straight on." Ken Blanchard

Ever get the feeling that your co–workers don′t understand you? Do others expect you to make sense of what they say even when they are not precise? Misunderstanding through poor communication has gone rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life.In Why Didn′t You Say that in the First Place?, Richard Heyman demonstrates how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. Heyman shares anecdotes and illustrations, sample conversations and checklists to show readers how misunderstandings can be prevented in everyday settings.While faxes, e–mail, and voice mail may make it easier to disseminate information in today′s business world, Heyman makes a strong case that there is no substitute for clear communication.

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Preface xi

Acknowledgements xvii

The Author xix

Part One Why Nobody Understands You

1 For Your Ears Only: Why Misunderstanding Is Normal 3

2 Beyond Mind Reading: The Power of Strategic Talk 24

Part Two How You Can Increase the Odds in Your Favor

3 When Words Are Deeds: Talk That Make Work Happen 51

4 Hearing Is Believing: Talk and the Written Word 72

5 Differences That Make a Difference: Talking Across Stereotypes 92

Part Three What Your Organization Can Do to Help

6 Building a Culture That Supports Understanding 113

7 Communicating When Understanding Is Critical 135

8 Creating a New Accountability 155

References 175

Index 177

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Richard Heyman
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