This book will help you to:
∗ Define performance
∗ Develop an improvment plan
∗ Implement the improvment process
∗ Measure and track performance
How do you define "performance"? If you′re not quite sure what the definition is, how can you expect it from you employees? And how can you expect to see improvement?
What you need is a complete and concise view of what performance is, in all of its dimensions. Bridging the gap between developers and users, this book presents a common performance framework that accurately demonstrates what performance is. Once you understand the underlying concepts, you′ll be able to find answers to the problems that prevent your organization from achieving efficient and effective performance at the individual, work group, process, and entire business unit level.
This book, a timely, foundational breakthrough on how performance can be improved, is your long–awaited answer to all your performance alignment questions.
Introduction to Performance Alignment in Business.
The Business Sphere: Where to Apply Performance.
The Work Behavior of the Business Unit: The What of Business.
The Work Behavior of Core Processes: The How of Business.
The Work Behavior of Individuals: Work by Whom?
The Work Behavior of Work Groups: The Organization of Work.
Work Standards: The Excellence of Work.
Work Support: The Health of Business.
Human Consonance: Reducing the Interference of the Human Element.
Achieving Performance Alignment in Business.
About the Author.