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Improving Through Benchmarking

  • ID: 2217837
  • Book
  • July 1999
  • Region: Global
  • 106 Pages
  • John Wiley and Sons Ltd
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This user–friAndly guide shows how benchmarking is a means of using the best process–management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.
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Richard Y. Chang
P. Keith Kelly
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