Untapped Options is an invaluable resource for health care leaders who want to help their organizations succeed. Bea Northcott and Janette Helm, experts in the field of health care management, have created a practical approach that explores how human resources and marketing managers can combine forces and work together to create mission, vision, and values statements that will drive a common strategy to organizational excellence. Step–by–step, Northcott and Helm show how to implement this innovative approach that, once in place, will contain costs, bolster employee satisfaction and productivity, and increase customer satisfaction.
BEA NORTHCOTT is president of Triple Impact, a consulting firm in Franklin, Indiana.
JANETTE HELM is an organizational consultant at St. Vincent Hospitals and Health Services in Indianapolis.