Introduction––Five Years of Online Fundraising (Nick Allen).
PART ONE: The Big Picture.
1. Building Trust Online (Ted Hart and Michael Johnston).
2. The Ethics of Online Fundraising (Lisa Aramony).
3. The Emerging Gold Standard of Integrated Fundraising (Mal Warwick).
4. Promoting Your Organization Online (Michael Cervino).
5. Evaluating Online Fundraising Success (Michael Johnston).
6. Regulating Online Fundraising (Michael Johnston).
PART TWO: Online Fundraising Fundamentals.
7. Recruiting New Donors Online (Nick Allen).
8. Renewing Donors Online (Brian Murrow).
9. E–Mail Campaigns and E–Newsletters (Tom Watson).
10. Managing Special Events Online (Aleta Jeffress and Phil Richmond).
11. Donor–Advised Funds Online (Eric Lee Smith).
12. Online Strategies for Foundations and Grantseekers (Martin Schneiderman).
13. Using the Internet for Planned Giving (Lee Hoffman and Ted Hart).
PART THREE: Technology and Your Organization.
14. Electronic Prospect Research (Jim McGee and Ted Hart).
15. Recruiting, Retaining, and Organizing Volunteers Online (John Parke and Ted Hart).
16 Raising Money Online for Multilevel Organizations (Alison Li).
PART FOUR: Tapping into Outside Resources.
17. Managing Donor Data Online (Jay B. Love).
18. ePhilanthropy and Donor Management Systems (Shaun Sullivan).
19. Faster, Cheaper, Better: Internet Outsourcing to Boost Your Online Presence (George Irish and Ken Weber).
PART FIVE: Beyond the Basics.
20. Web Site Content: Keep Them Coming Back (Laura Kujawski).
21. Dos and Don′ts of Web Design (Shirley Sexton and Steve Love).
22. Viral Marketing (Eric Lee Smith).
23. How Nonprofits Can Harness Technology to Build One–to–One Relationships (Shirley Sexton).
24. New Paths to Giving Through Charity Portals (George Irish)
25. Building Your Base Through Advocacy Campaigns (Michael Stein).
1. Comic Relief: Red Nose Day (Graham Francis).
2. Harvard and Wake Forest Universities (Todd Cohen).
3. The Heifer Project International (Commerce One).
4. Stanford University (Jerold Pearson).
A. ePhilanthropy Code of Ethical Online Philanthropic Practices (ePhilanthropyFoundation.Org).
B. Ten Rules of ePhilanthropy Every Nonprofit Should Know (ePhilanthropy Foundation.Org).
C. Web Hosting (Ken Weber and George Irish).
D. Tips for Creating Effective Vendor Contracts (Ken Weber and George Irish).
E. APRA Code of Ethics (Association of Professional Research for Advancement).
F. Using E–Mail Effectively (ePhilanthropyFoundation.Org).
G. The Gilbert E–Mail Manifesto (Michael Gilbert).
ePhilanthropyFoundation′s Glossary of Terms.
"This is the greatest collection of fundraising electronics expertise that has ever been brought together. Fundraising on the Internet is full to the brim with ideas, verities, charts, and examples. Whether you′re in direct mail, major gifts, planned giving, or the head of your shop, this book is essential if you want to keep ahead of the parade." (Jerold Panas, of Jerold Panas, Linzy & Partners)
"Crystal clear, concise and comprehensive. Every conceivable method and concept is discussed in depth. Warwick, Hart and Allen must be commended on their professional approach to online success." (Margaret Guellich, CFRE, director, International Fundraising Partnerships, Catholic Relief Services)
"The key strength of this book is the combination of its high calibre contributors. Innovator sector leaders such as Mal Warwick, Theodore Hart and Nick Allen share their advice, together with over 20 other online fundraisers and suppliers. The result is an extensive compendium of online fundraising, challenging thought, and illustrative case studies." (Howard Lake, UK Fundraising)
"The ePhilanthropyFoundation.org . . . is the first of, hopefully, more organizations tackling the challenge of monitoring and setting e–philanthropy practice standards." (The Kellogg Foundation)
"An ′online classic.′" (Marcelo I?arra Iraegui, fundraising regional manager, Latin America Greenpeace)
"We need this book! The authors bring the best uses of the Internet into the fundraising programs of every nonprofit organization and show how to use them to increase efficiency, effectiveness and profitability." (James M. Greenfield, ACFRE, FAHP, editor of The Nonprofit Handbook: Fund Raising, 3rd Edition)
"...a comprehensive guide...very accessible...I thoroughly recommend this guide to all charities wishing to make the most of fundraising online..." (Professional Fundraising Plus, 15 March 2002)