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Curing Health Care. New Strategies for Quality Improvement

  • ID: 2217945
  • Book
  • 336 Pages
  • John Wiley and Sons Ltd
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When it was first published in 1991,Curing Health Care was an immediate success and helped launch the quality revolution in the health care industry. Now in paperback, this classic resource describes how health care organizations can apply modern quality assurance methods to help recapture control and hope in a time of frustration and skyrocketing costs. In ten key lessons, Donald Berwick, A. Blanton Godfrey, and Jane Roessner demonstrate what works and does not work in actual practice. They present illustrative case examples of specific health care improvement projects ranging from transport of critically ill infants to quick turnaround of emergency lab specimens and to the generation of accurate Medicare bills. In a special new preface, written for this edition, the authors reflect on their experience in the decade and lessons learned since first writing this important book.
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Foreword ixJoseph M. Juran

Preface to the Paperback Edition: Ten Things We Know Now That We Wish We Had Known Then xiii

Preface xxxiii

The Authors xli

1. Symptoms of Stress in the Health Care System 1

2. Applying Quality Management to Health Care 18

3. Foundations of Quality Management 29

4. Using the Scientific Method to Define Problems 46

5. Organizing Quality Improvement Teams 67

6. The Diagnostic Journey 75

7. Implementing Successful Remedies 109

8. Holding and ExtAnding the Gains 134

9. Ten Key Lessons for Quality Improvement 144

Afterword: Reflections on the Future 159David A. Garvin

Resource A: Participants in the National Demonstration Project 167

Resource B: A Primer on Quality Improvement Tools 177Paul E. Plsek

Resource C: Three Project report 221

Resource D: Key Readings in Quality Improvement 275

Index 281

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Donald M. Berwick
A. Blanton Godfrey
Jane Roessner
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