"This is the best guide I know on dispute resolution. Everyone interested in the field should have a copy on hand."
Roger Fisher, coauthor, Getting to YES: Negotiating Agreement Without Giving In; director, Harvard Negotiation Project; and Williston Professor of Law Emeritus, Harvard Law School
"This wide–ranging, stimulating, and eminently practical collection both reflects and advances the best thinking on alternative dispute resolution. Essays by ADR pioneers and a new generation of scholars provide a comprehensive introduction for students and practitioners new to the field, yet also offer veteran teachers and mediators concise applications of groundbreaking research. In this fractious and divisive age, The Handbook of Dispute Resolution is an especially welcome and hopeful contribution to society overall."
Michael Wheeler, Class of 1952 Professor of Management Practice, Harvard Business School
"From the historic foundations of dispute resolution, to personality and the behavior of disputants, to the effects of globalization on the successful resolution of transborder disputes, this remarkable and thought–provoking compilation of scholarly work and practical observations is a must–read for students and practitioners of conflict resolution. This handbook adds immeasurably to our understanding of the ways in which people fight and the circumstances by which peaceful resolution can be achieved. In today′s world, no set of insights is more valuable."
Ambassador Charlene Barshefsky, senior international partner, Wilmer Cutler Pickering Hale & Dorr, LLP; former U.S. trade representative and presidential cabinet member
"The advice in this book captures in an accessible way much of the wisdom that I′ve acquired from years of negotiating in the entertainment industry. Here are the gems that really work to move others to want to say ′yes.′"
Marshall M. Silverman, vice president and senior motion picture production counsel, Warner Brothers Pictures, Inc.
"Mediators, lawyers, diplomats indeed anyone concerned with dispute resolution will discover in this handbook a helpful distillation of what scholars and experienced practitioners know about conflicts."
Robert H. Mnookin, Williston Professor of Law, Harvard Law School; chair, executive committee, Program on Negotiation at Harvard Law School; director, Harvard Negotiation Research Project, Harvard Law School
1. Perspectives on Dispute Resolution: An Introduction (Michael L. Moffitt and Robert C. Bordone).
2. Roots and Inspirations: A Brief History of the Foundations of Dispute Resolution (Carrie Menkel–Meadow).
PART ONE: UNDERSTANDING DISPUTANTS.
3. I See a Pattern Here and the Pattern Is You : Personality and Dispute Resolution (Sheila Heen and John Richardson).
4. The Decision Perspective to Negotiation (Max H. Bazerman and Katie Shonk).
5. Enemies, Allies, and Emotions: The Power of Positive Emotions in Negotiation (Daniel L. Shapiro).
6. Relationship Dynamics in Disputes: Replacing Contention with Cooperation (Keith G. Allred).
7. Identity, Beliefs, Emotion, and Negotiation Success (Clark Freshman).
8. Cultural Pathways in Negotiation and Conflict Management (Anthony Wanis–St. John).
9. Negotiation Through a Gender Lens (Deborah M. Kolb and Linda L. Putnam).
10. Bone Chips to Dinosaurs: Perceptions, Stories, and Conflict (Douglas Stone and Sheila Heen).
PART TWO: UNDERSTANDING DISPUTES AND DISPUTE CONTEXTS.
11. Disputes as Opportunities to Create Value (Michael L. Moffitt).
12. Six Principles for Using Negotiating Agents to Maximum Advantage (Scott R. Peppet).
13. Finding Settlement with Numbers, Maps, and Trees (Marjorie Corman Aaron).
14. Option Generation: Be Careful What You Ask For . . . (Chris Guthrie).
15. Organizational Influences on Disputants (Corinne Bendersky).
16. A Taxonomy of Dispute Resolution Ethics (Jonathan R. Cohen).
17. The Role of Law in Settlement (Russell Korobkin).
PART THREE: UNDERSTANDING DISPUTE RESOLUTION PROCESSES.
18. Negotiation (Bruce Patton).
19. Mediation (Kimberlee K. Kovach).
20. Arbitration (Sarah Rudolph Cole and Kristen M. Blankley).
21. Litigation as a Dispute Resolution Alternative (Jeffrey R. Seul).
22. Consensus Building and ADR: Why They Are Not the Same Thing (Lawrence E. Susskind).
23. Bargaining in the Shadow of Management: Integrated Conflict Management Systems (Howard Gadlin).
24. Selecting an Appropriate Dispute Resolution Procedure: Detailed Analysis and Simplified Solution (Frank E. A. Sander and Lukasz Rozdeiczer).
PART FOUR: EMERGING ISSUES IN DISPUTE RESOLUTION.
25. What Could a Leader Learn from a Mediator? Dispute Resolution Strategies for Organizational Leadership (Hannah Riley Bowles).
26. Online Dispute Resolution (Ethan Katsh).
27. Public and Private International Dispute Resolution (Andrea Kupfer Schneider).
28. Victim Offender Mediation: Evidence–Based Practice Over Three Decades (Mark S. Umbreit, Robert B. Coates, and Betty Vos).
29. Youths, Education, and Dispute Resolution (Donna K. Crawford and Richard J. Bodine).
30. Institutionalization and Professionalization (Nancy A. Welsh).
31. The Next Thirty Years: Directions and Challenges in Dispute Resolution (Robert C. Bordone, Michael L. Moffitt, and Frank E. A. Sander).
About the Editors.
About the Contributors.