Are you ready to learn how to bring out the best in yourself, in your colleagues, customers, direct reports, and bosses? When respect and interpersonal savvy is present in our work relationships, we do more than make people feel good. We enhance personal and organizational performance. Customers are more likely to return to companies that treat them well. Cohesive teams are more productive. And, if you have strong people skills you are more likely to succeed and be truly valued as an employee.
The PeopleSmart Workshop will help you
- Listen carefully, read body language, and interpret behaviors
- Communicate clearly and concisely
- Speak up about your needs
- Motivate others
- Give and receive helpful feedback
- Resolve conflicts
- Collaborate effectively
- Change old, ineffective patterns
Praise for PeopleSmart
"Time and again, business success comes back to how people relate to each other. That′s why BMW, for the past three years, has been conducting PeopleSmart seminars with great results for its leaders and associates."
Viki Macdonald, BMW Group University
MODULE 1: WORKING PEOPLESMART.
MODULE 2: UNDERSTANDING PEOPLE.
MODULE 3: EXPRESSING YOURSELF CLEARLY.
MODULE 4: ASSERTING YOUR NEEDS.
MODULE 5: EXCHANGING FEEDBACK.
MODULE 6: INFLUENCING OTHERS.
MODULE 7: RESOLVING CONFLICT.
MODULE 8: BEING A TEAM PLAYER.
MODULE 9: SHIFTING GEARS.
MODULE 10: PEOPLESMART DAY–BY–DAY.
Freda Hansburg is vice–president of Active Training. Silberman and Hansburg are the authors of PeopleSmart: Developing Your Interpersonal Intelligence.