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Fabled Service. Ordinary Acts, Extraordinary Outcomes. Edition No. 1

  • ID: 2218226
  • Book
  • March 1996
  • 78 Pages
  • John Wiley and Sons Ltd
Develop standard-setting customer service!

Based on the best-selling book Fabled Service by BetsySanders!

This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service.

Teach others vital customer service skills, such as how to:

Positively represent the organization

Satisfy customers so they will buy the product or service

Encourage customers to return

Understand what motivates people and initiates action

Solve problems immediately and effectively... and more!

Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations).

You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity.

Create great service that gets customers talking!
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A Message to the ParticipantCustomer Service SurveyParticipantMaterials for Activities
Commitment: To Make Service Everything Your Company Is andDoes
Commitment: To Be of Service in All That You Do
Commitment: To Act on the Belief That You Are in Business to ServeCustomers
Commitment: To Serve Those Who Serve the Customer
Commitment: To Design Every Part of Your Business With Service Asthe Desired Outcome
Commitment: To Be in Business to Serve Society
Commitment: To Create and Sustain the Vision
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Bonnie Jameson
Betsy Sanders
Note: Product cover images may vary from those shown