Prescription for Lasting Success. Leadership Strategies to Diagnose Problems and Transform Your Organization

  • ID: 2218459
  • Book
  • 224 Pages
  • John Wiley and Sons Ltd
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Praise for Prescription for Lasting Success

"On a bookshelf full of management and leadership books, Prescription for Lasting Success stands out. It stands out because it is based on real–world experience and histories, not on theory or assumption. It stands out because these techniques have worked time and again, and it stands out because it is logical and makes sense. These are the factors that will allow it to stand the test of time."
Richard F. Corlin, MD, Past President, American Medical Association

"It has always surprised me that so few companies/organizations can explain why customers and clients should do business with them. Dr. Reynolds′s 4 Ps get to the root of the matter especially in describing the need to articulate a company′s purpose and passion. Organizational leaders would be well served to understand and implement these principles, as sustainable success is sure to follow."
James L. Weidner, CEO, Cooperative of American Physicians

"Susan has captured the essence of my own experience with her leadership development and executive coaching here at Northeast Georgia Health System. Prescription for Lasting Success offers a foundation for personal and organizational development that one can continue to build on for years to come."
Carol Burrell, President and CEO, Northeast Georgia Health System

"Leadership takes on real life in Dr. Reynolds′s must–read book. It is filled with practical approaches and results–oriented suggestions. Challenges facing physicians and hospitals will be dealt with more effectively by everyone who reads this worthwhile contribution to the literature."
C. Duane Dauner, President and CEO, California Hospital Association

"Prescription for Lasting Success is literally a masterpiece. It hits all the notes perfectly, talking about people and organizations and why they are successful and why they fail and even how they can be resurrected and healed. The book is not for the faint of heart nor is it written in academic jargon that masks the passion and joy of unbridled success. It is written by an exceptionally gifted author who herself has faced incredible challenges and accepted both defeat and success as treasures. I promise you that once you turn to the first page you are in for a great learning experience."
Charles S. Lauer, author and former publisher, Modern Healthcare magazine

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Acknowledgments xi

Introduction 1

Looking Beyond the Chief Complaint 5

What is Success? 8

PART ONE The Diagnosis from Outside–In: Assessing Your Organization 11

CHAPTER 1 Introducing the 4–Ps Model for Strategic Transformation 13

Defining the 4 Ps of Organizational Transformation 14

Building a Dynamic Organization 17

Diagnosing Organizations from Outside–In 17

Looking Within an Organization 19

The 4 Ps for Organizational Transformation 20

The Success of Apple 23

Diagnosing and Treating 25

CHAPTER 2 The 4 Ps and Effective Leadership: Assessing Your Leadership Style 27

Defining the Four Aspects of Personal Health 28

Leadership and Health 29

CHAPTER 3 The 4 Ps and Organizational Transformation: Assessing Your Organization 35

Look Beyond the Chief Complaint 38

Lasting Success 40

PART TWO The Treatment from Inside Out: Transforming Your Organization 43

CHAPTER 4 Realigning Your Organization s Purpose and Core Values 45

Core Purpose: The Mission Statement 46

The Netflix Story: Changing Its Core Purpose 48

Core Values 50

Core Values Gone Awry: The Wall Street Debacle 51

Core Values as Guideposts for Success: The Story of Zappos 52

Evolving Missions: Assessing Your Market 53

Personal Mission Statements 55

Changes in the Healthcare Industry 56

CHAPTER 5 Restoring Passion in the Workplace 61

The Effect of a Positive Attitude 62

The Effect of Negative Emotions 64

The Biochemistry of Emotion 65

Releasing Negative Emotions 66

Dealing with Boredom 66

Resolving Anger 68

Dispelling Fear 69

Recognizing Burnout 72

The Power of Positive Emotions 72

The Power of Caring 75

Passion in the Workplace 75

CHAPTER 6 Creating and Communicating a Compelling Organizational Vision 79

The Importance of Vision in an Organization 81

Where Does Vision Come From? 83

Creating an Organizational Vision 85

Guided Imagery Exercise 86

Vision and Creative Problem Solving: Improving Patient Satisfaction in the Emergency Department 89

Communicating and Creating Buy–In to Your Vision 90

Connecting with Your Audience 90

Listening 91

Building Rapport 94

Neuro–Linguistic Programming (NLP) 96

Are You Visual, Auditory, or Kinesthetic? 98

NLP Mismatch 100

Leading with Vision: The Story of Meriter Medical Group 101

CHAPTER 7 Developing a Strategic Plan for Organizational Transformation 105

Internal and External Organizational Analysis 106

Goal Setting 107

TheWorking–Backwards Process 108

Developing Three to Five Specific Organizational Goals 109

Developing Two to Four Specific Objectives for Each Goal 110

Time: Create a Timeline for Each Step 110

Talent: Build Your Team 115

Treasure: DetermineWhat Resources You Need 115

Do a Reality Check 116

Prioritizing Goals and Objectives 116

Remain Open to New Opportunities 117

Telling Others about Your Goals AWord of Caution 118

Create a Feedback Loop to Assess Your Progress on a Quarterly Basis, and Adjust Your Plan

Accordingly 119

Reward Your Team for Reaching Milestones 119

Personal Strategic Planning 120

CHAPTER 8 Developing People, Transforming Your Culture 123

The Value of the Right Human Capital 124

Motivating Others 126

Coaching to Improve Performance 127

Mentoring Generation Y 130

Building an Effective Team 132

Invest in People 135

The Power of Rewards 136

Physical Assets 137

CHAPTER 9 Making Success Last: The 5th P, Perseverance 141

The 5th P: Perseverance 142

Elements of Perseverance 145

The Importance of Renewal 147

Building versus Maintaining 149

The Time Frame Challenge 150

Perseverance in Business 150

Assessing Perseverance 152

Personal Perseverance Scale 153

Organizational Perseverance Scale 153

Improving Commitment 153

Improving Focus 154

Improving Endurance 154

Improving Renewal 155

CHAPTER 10 The Final Prescription: A Strategic Transformation Summit 157

Putting All 5 Ps Together 158

Pre–Summit Preparation 159

Step 1: Choose the Right People to Participate in the Summit 159

Step 2: Do an Environmental Scan 159

Step 3: Do a SWOT Analysis. Identify Key Issues that Need to be Addressed 160

Step 4: Complete an Organizational Health Assessment 160

The 5 Ps Summit 161

Introduction: Give an Overview of the 5 Ps Process 161

The 1st P: Purpose and Core Values 161

The 2nd P: Passion 162

The 3rd P: Planning Part 1: Vision 163

The 3rd P: Planning Part 2: Setting Goals and Objectives 164

The 4th P: People and Physical Assets 165

The 5th P: Perseverance 167

An Organization in Transformation: The California Medical Association 169

Transforming Your Organization 172

APPENDIX A Personal Health Assessment 175

Personal Health Assessment 176

Person: Physical Health 176

Planning: Mental Health 177

Passion: Emotional Health 178

Purpose: Spiritual Health 179

Total Health Assessment Score 180

Interpretation of Scores 180

Person: Physical Health 180

Planning: Mental Health 181

Passion: Emotional Health 181

Purpose: Spiritual Health 182

Total Health 183

APPENDIX B Organizational Health Assessment 185

Organizational Health Assessment 186

People and Physical Assets 186

Planning 187

Passion 188

Purpose 189

Total Organizational Health Assessment Score 190

Interpretation of Scores 190

People and Physical Assets 190

Planning 191

Passion 191

Purpose 192

Total Organizational Health 193

Notes 195

About the Author 203

Index 205

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SUSAN F. REYNOLDS, MD, Phd, is the President and CEO of The Institute for Medical Leadership®, which for over twelve years has been conducting organizational assessments, leadership development seminars, executive and physician coaching, and strategic planning retreats for numerous organizations. A former emergency physician, emergency medical center CEO, and White House healthcare advisor, Dr. Reynolds is the creator and Program Director for the highly acclaimed Chief of Staff Boot Camp®. She is also a keynote speaker and consultant for businesses and Fortune 500 companies, as well as hospitals, health systems and medical society CEOs, and physician leaders.

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