"The Emotionally Intelligent Workplace is an engaging attempt to connect fundamental research on emotions and human performance to day–to–day workplace challenges. This is a volume that should be on the bookshelf of every HR professional."
—Peter Salovey, professor and chairman, Department of Psychology, Yale University; coauthor of Emotional Development and Emotional Intelligence; co–originator of the concept of emotional intelligence
"If you want your organization to be the best that it can be in terms of human and business effectiveness, this is the book to read. But don′t just read it; share it with your most thoughtful and respected colleagues! Spread the ideas and evidence to help grow the emotional competencies in your organizational network."
—Douglas T. Hall, professor of organizational behavior and director, Executive Development Roundtable, Boston University School of Management
"Cary Cherniss and Daniel Goleman have made major contributions to improving emotional intelligence in organizations. Read this book to enrich and deepen your knowledge about this important area of research and practice."
—Clayton P. Alderfer, professor and director of Organizational Psychology, Rutgers Graduate School of Applied & Professional Psychology
Foreword xvWarren Bennis
The Contributors xxvii
PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1
1 Emotional Intelligence and Organizational Effectiveness 3Cary Cherniss
2 Emotional Intelligence: Issues in Paradigm Building 13Daniel Goleman
3 An EI–Based Theory of Performance 27Daniel Goleman
4 The Economic Value of Emotional Intelligence Competencies and EIC–Based HR Programs 45
Lyle M. Spencer
5 Measurement of Individual Emotional Competence 83Marilyn K. Gowing
6 Group Emotional Intelligence and Its Influence on Group Effectiveness 132Vanessa Urch Druskat, Steven B. Wolff
PART TWO: HUMAN RESOURCE APPLICATIONS AND EMOTIONAL INTELLIGENCE 157
7 Using Human Resource Functions to Enhance Emotional Intelligence 159Ruth L. Jacobs
8 The Challenge of Hiring Senior Executives 182Claudio Fernández–Aráoz
PART THREE: EFFECTIVE SOCIAL AND EMOTIONAL LEARNING IN ORGANIZATIONS 207
9 Training for Emotional Intelligence: A Model 209Cary Cherniss, Daniel Goleman
10 How and Why Individuals Are Able to Develop Emotional Intelligence 234Richard E. Boyatzis
11 Developing Emotional Competence Through Relationships at Work 254Kathy E. Kram, Cary Cherniss
12 Implementing Emotional Intelligence Programs in Organizations 286Cary Cherniss, Robert D. Caplan
Name Index 327
Subject Index 333
DANIEL GOLEMAN is the author of the New York Times best–seller Emotional Intelligence and Working with Emotional Intelligence.
Goleman and Cherniss cochair the Consortium for Research on Emotional Intelligence in Organizations at Rutgers.