Writing Training Materials That Work offers an up–to–date synthesis and summary of "best practices" in instructional design. It provides specific how–to guidelines that are research–based, have been used by practitioners long enough to show they are acceptable and can be implemented in business settings, and perhaps most importantly produce consistently good instructional results. The book includes instructional strategies grounded in cognitive theory and covers a range of key areas, including Declarative Knowledge (facts, concepts, principles, and metal models), Procedural Knowledge (well–structured and ill–structured), Problem Solving including a special chapter on teaching troubleshooting. The authors also provide a variety of illustrative examples, templates, and other useful job aids.
List of Figures.
Contents of the CD–ROM.
PART I: INTRODUCTION TO THE COGNITIVE APPROACH.
Chapter 1: The Cognitive Approach to Training Development.
The Cognitive Approach to Instructional Design.
The Cognitive Point of View on How Learning Occurs.
Declarative and Procedural Knowledge and Their Subtypes.
Chapter 2: A Cognitive Training Model.
A New Cognitive Model.
Learner Tasks and Lesson Elements.
How to Read the Cognitive Training Model.
Differentiating Our Model from Gagne′s.
How to Use the Model.
PART II: HOW TO DESIGN LESSONS USING THE COGNITIVE APPROACH.
Chapter 3: How to Begin Any Lesson: The First Three Lesson Elements.
About Using the Lesson Elements Attention, WIIFM, and YCDI to Begin a Lesson.
Using the Lesson Elements Attention, WIIFM, and YCDI to Begin a Lesson.
Chapter 4: How to Organize and Present Information: Message Design Principles.
About Using the Lesson Elements to Help Learners Organize the Information.
Chapter 5: Teaching Facts.
General Strategies for Teaching Facts.
Using the Lesson Elements to Teach Facts.
Chapter 6: Teaching Concepts.
General Strategies for Teaching Concepts.
Using the Lesson Elements to Teach Concepts.
Chapter 7: Teaching Principles and Mental Models.
About Principles and Mental Models.
General Strategies for Teaching Principles and Mental Models.
Using the Lesson Elements to Teach Principles and Mental Models.
Chapter 8: Teaching Well–Structured Problem–Solving.
About Well–Structured Problem–Solving.
General Strategies for Teaching Well–Structured Problem–Solving.
Using the Lesson Elements to Teach Well–Structured Problem–Solving.
Chapter 9: Teaching Ill–Structured Problem–Solving.
About Ill–Structured Problem–Solving.
Problems Learning Ill–Structured Problem–Solving.
General Strategies for Teaching Ill–Structured Problem–Solving.
Using the Lesson Elements to Teach Ill–Structured Problem–Solving.
Chapter 10: Teaching Troubleshooting.
General Strategies for Teaching Troubleshooting.
Using the Lesson Elements to Teach Troubleshooting.
Chapter 11: Teaching Complete Lessons.
Combining Declarative and Procedural Teaching: Two Approaches.
Two Key ID Issues.
An Example of the Recommended Approach to Combined Lessons.
PART III: USING THE COGNITIVE APPROACH: THE RESEARCH ISSUES.
Chapter 12: Issues Underlying the Cognitive Approach to Instructional Design.
Purpose and Approach.
How the Behavioral and Cognitive Approaches Differ.
Chapter 13: Issues Underlying Teaching Declarative Knowledge.
How Declarative and Procedural Knowledge Differ.
Principles and Mental Models.
Common Errors in Teaching Declarative Knowledge.
Chapter 14: Issues Underlying Teaching Procedural Knowledge.
About Procedural Knowledge.
How Learners Solve Problems.
Teaching Procedural Knowledge to Solve Problems.
Issues in Teaching Ill–Structured Problem Solving.
Issues in Teaching Troubleshooting.
About the Authors.
How to Use the CD–ROM.