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Becoming a Conflict Competent Leader. How You and Your Organization Can Manage Conflict Effectively. Edition No. 2. J-B CCL (Center for Creative Leadership)

  • ID: 2218514
  • Book
  • January 2013
  • 320 Pages
  • John Wiley and Sons Ltd
The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the core conflict competencies. The book underscores the importance for leaders to develop the critical skills they need to help them, their colleagues, and their organizations deal more effectively with conflict and move their organizations forward. This new edition expands on the conflict competence model, includes new tools and techniques, shows how to develop conflict competent teams and organizations, and offers a new online assessment.
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Preface to the Second Edition ix

1. The What and Why of Conflict Competent Leaders 1

2. Understanding the Dynamics of Conflict and Your Responses to It 25

3. Cool Down: Managing Your Emotions 67

4. Slow Down and Reflect: Taking Time to Consider What Is Happening 83

5. Preventing Destructive Responses to Conflict 97

6. Fostering Constructive Responses to Conflict 155

7. Developing and Leading Conflict Competent Teams 223

8. Creating Conflict Competent Organizations 251

Epilogue 271

Resources 275

References 279

The Authors 285

Index 287

About the Center for Creative Leadership 297

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Craig E. Runde
Tim A. Flanagan
Note: Product cover images may vary from those shown
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