1. The Training–for–Activity Trap.
2. The Training–for–Impact Approach.
Part Two: Creating Strategic Partnerships with Management.
3. Identifying Business Needs and Clients.
4. Forming a Collaborative Relationship with Clients.
5. Conducting Initial Project Meetings.
Part Three: Diagnosing Organizational Needs and Making Training Decisions.
6. Assessing Performance Effectiveness.
7. Analyzing Causes of Performance Gaps.
8. Tabulating, Interpreting, and Reporting Results to Clients.
Part Four: Building Evaluation and Tracking Systems into Training Programs.
9. Participant Reactions: Going Beyond "Smile Sheets".
10. Participant Learning: Assessing Development of Knowledge and Skills.
11. Behavioral Results: Evaluating Transfer of Learning to the Job.
12. Nonobservable Results: Identifying Changes in Values, Beliefs, and Cognitive Skills.
13. Operational Results: Measuring Impact on the Business.
Part Five: Using the Training–for–Impact Approach.
14. How and Where to Begin.