"Subir Chowdhury has created a masterful reference tool for all those who intend to gain insights on business leadership requirements in the years ahead."
J. D. Power III, Founder and Chairman
J. D. Power and Associates
"The need for effective next generation business leaders is high, and the challenges facing them are great. This book is a valuable resource for emerging leaders."
John J. Donahoe, Worldwide Managing Director
Bain & Company
"This compelling handbook weaves the best thinking on contemporary leadership and business strategies into a cogent, practical, and stimulating framework for all of us on a leadership learning journey."
Robert G. Riney, COO
Henry Ford Health System
"Chowdhury’s Handbook is critical reading for future leaders in our increasingly diverse and rapidly transforming world."
Eleanor M. Josaitis, CEO and Cofounder
Includes Section Introductions from the following thought leaders:
- Noel M. Tichy on Leadership
- Christopher A. Bartlett on Strategy
- Philip Kotler on Customer Management
- Mark P. Rice and Philip Anderson on Entrepreneurship
- Marshall Goldsmith on People Management
- Don Tapscott on Networked Business
SECTION I: LEADERSHIP.
Part One: Leadership and the Business Environment.
1. The Effective Leader.
2. Using Organizational Culture as a Leadership Tool.
3. Leadership and Innovation.
4. Leadership and Destructive Self–Confidence.
Part Two: Leadership and Learning.
5. Leading by Analogy.
6. Career Imprinting and Leadership Development.
Part Three: Leadership and Employees.
7. Leading by Doing.
8. Leadership to Improve Performance.
9. Managing Leadership Images.
Part Four: Leadership and the Workplace.
10. Leadership in the Virtual Workplace.
11. Leadership in a Branded World.
12. Managing a Self–Managed Team.
13. The Merchandising of Leadership.
SECTION II: STRATEGY.
Part One: Strategies for Competitive Advantage.
14. Quality Strategy.
15. Competing on Social Capabilities.
16. Dynamics of Competitive Interaction.
17. Strategic Advantage and the Dynamics of Organizational Competence.
Part Two: Strategic Planning and Renewal.
18. To Plan or Not to Plan?
19. Mastering Strategic Renewal.
Part Three: Strategies for the Networked Economy.
20. Value Creation in the Networked Economy.
21. Global Strategy in an Internet Era.
Part Four: Strategies for Business Expansion.
22. Symbiosis or Parasitism?
23. Globalization and Management Attention.
Part Five: Strategies for Nonprofit Organizations.
24. Strategy Dynamics for Nonprofit Organizations.
SECTION III: CUSTOMER MANAGEMENT.
Part One: Relating to the Customer.
25. Understanding Customer Needs.
26. Strengthening Customer Relationships.
27. Building Customer Interface.
28. Avoiding Traps in Customer Relations.
29. Customer Relations Online.
Part Two: Experience with the Customer.
30. Customer Experience.
31. Coping with Critical Criticism.
32. Growing Pains.
33. Persuading with Emotions.
Part Three: Managing the Customer.
34. Strategic Customer Management.
35. Designing Supply and Distribution Channels.
36. Managing Global Customers.
SECTION IV: ENTREPRENEURSHIP.
Part One: Entrepreneurial Behavior.
37. The Effective Entrepreneur.
38. Entrepreneurial Opportunities.
39. Nature of Entrepreneurship.
Part Two: Entrepreneurship and Finance.
40. New–Venture Finance.
41. Untangling Service–for–Equity Arrangements.
42. Business Planning.
Part Three: Entrepreneurship and Strategy.
43. Playing Entrepreneurial Judo.
44. Success for New Ventures.
Part Four: Entrepreneurial Management.
45. Entrepreneurial Mind–Set in Multinational Corporations.
46. Sustaining Rapid Growth.
Part Five: Entrepreneurship and Economics.
47. Income Disparity and Entrepreneurship.
SECTION V: PEOPLE MANAGEMENT.
Part One: People–Management Strategy.
48. Talent–Management System.
49. Living Strategy.
50. Changing Foundations of People Management.
Part Two: HR Management.
51. Returning Human to HR Management.
52. Change Management and HR Practices.
53. What Really Matters in HR Management?
Part Three: People and the Organization.
54. The Four Thrusts Driving Corporate Renewal.
55. Creating the Family–Friendly Organization.
56. Transforming the Process of Staffing toward Innovation.
57. How Old You Are May Depend on Where You Work.
58. Tomorrow s Global Workforce.
SECTION VI: NETWORKED BUSINESS.
Part One: Organizations in the Networked ERA.
59. The Power of Networked Business.
60. Managing Networked Organizations.
61. Beyond Synergies .
62. From Extended Enterprise to Orchestrating a Team of Companies.
63. Digital Networked Business.
Part Two: Network Strategy.
64. Strategic Connections.
65. Technological Mediation as Strategy.
66. Seamless IT Alignment.
67. Seizing the Value of Online Auctions.
68. Building a Platform for E–Business.
About the Leader.
About the Next Generation Business Thinkers.