The authors discuss the role of outcome measures, performance indicators, benchmarking, and individual performance review. They also address clinical governance, accountability and professional autonomy, and the problems underlying ′seamless service provision′.
Ch 2. The Nature of Health Care Management.
Ch 3. Multiple Perspectives and Decision Making.
Ch 4. Performance Management: Concepts and Approaches.
Ch 5. The Evidence Based Organisation.
Ch 6. Politics, Ethics and Health Care Management.
Ch 7. Developing an Evaluative Approach to Health Care Management