Dental reception and Practice Management covers a range of key skills and knowledge within three sections: Overview of Dental Care Administration , Front of House Skills and Planning and Managing Dental Services ; bringing together practical guidance on business management and reception skills with accessible and relevant information on the dental professions.
2 Understanding the Culture of Dental Care.
3 Who s Who in Dentistry.
Section 2 Front of House Skills.
1 Front–of–House Communication Skills.
2 Understanding Patients Rights.
3 Workplace Safety.
4 Understanding Treatment Options.
5 Administrative Skills.
6 Payment Plans.
7 Computers in Dentistry.
8.Understanding Dental Terminology.
Section 3: Planning and Managing Dental Services.
1 Managing People.
2 Planning and Managing Systems.