"Townsend shouldn′t just be read, he should be memorized."
"Bob Townsend′s words still ring true, truer than they seemed almost 40 years ago."
"With this book, Robert Townsend punctured the secret, bureaucratic world of corporate complacency. It was ubiquitous then and still surprisingly prevalent now and this book, based on his countercultural stint as Avis CEO, is still one of the best weapons against it."
Art Kleiner, editor–in–chief, strategy+business
"Robert Townsend′s book continues to light up the business world with straightforward and practical management advice that is as pertinent today as when originally published. A must–read for all managers!"
Ray Davis, president and CEO, Umpqua Holdings Corporation
"Townsend proves that the best business wisdom is timeless. In an era filled with business buzzwords and ethical misdirections, Townsend′s bluntness makes for refreshing and hilarious reading for the next crop of CEOs."
Ben Casnocha, chairman, Comcate, Inc.; author, My Start–Up Life
Contents, Commemorative Edition v
Foreword viWarren Bennis
Publisher′s Note xi
Robert Townsend′s Cure for Management Heartburn xiiiJim O′Toole
How Robert Townsend Talked Me out of Getting an MBA xviiBob Davids
Up the Publisher: On Editing Robert Townsend xxiiRobert Gottlieb
Contents,Original Edition xxxi
Up the Organization, Original Edition 1
Appendix A:Townsend′s Third Degree in Leadership 161
Appendix B: No Reserved Parking:The Guerrilla Life of Robert Townsend 170Robert Townsend Jr.