"Robert Hurley′s remarkable book, The Decision to Trust, provides brilliant, original insights on how leaders build trust in themselves and in their organizations. In leadership today, nothing is more important that regaining the trust we have lost in recent years. Trust is the essential ingredient to building authentic organizations that sustain peak performance."
Bill George, professor, Harvard Business School; former chair and CEO, Medtronic; and author, True North
"The Decision to Trust presents a comprehensive and engaging analysis on the elements of trust. Dr. Hurley′s framework ranges from heightening personal awareness to extendingorganizational effectiveness and is extremely relevant for organizations and teams thatendeavor to maximize their brand capital across our interconnected world."
James S. Turley, chairman and CEO, Ernst & Young
"Credibility is the foundation of leadership, and trust is the most important factor in determining whether or not you have it. That makes The Decision to Trust a very timely must–read for every leader. Robert Hurley offers compelling data, real–world examples, and practical advice on how we can more intelligently and compassionately build trust between individuals and across groups and organizations. He also offers hope. While the challenges are great, The Decision to Trust is a book that will better equip you to successfully meet them."
Jim Kouzes, coauthor, The Leadership Challenge and Credibility; and the Dean′s Executive Fellow of Leadership, Leavey School of Business, Santa Clara University
"The Decision to Trust is essential for all leaders looking to build better organizations and to take their companies to the next level. With a robust and comprehensive model for building trust, this book provides the tools you need to make your team extraordinary."
Keith McFarland, author, The Breakthrough Company and Bounce
"Perhaps at no time in our history has trust become such a valued and scarce commodity. It is an essential element of every leader′s moral compass and a necessity for business growth and international leadership. Robert Hurley has given us a perspective that is clear, actionable, and can help restore this bedrock of all productive relationships."
General Anthony C. Zinni, Marine Corps, retired; chairman, BAE Systems; and author, Leading the Charge
1 The Decision to Trust 7
2 The Decision to Trust Model 25
3 How We Differ in Trusting 41
4 Situational Factors in the Building of Trust 51
5 Tools for Diagnosing, Building, and Repairing Trust 73
6 Trust in Leadership and Management 91
7 Trust in Organizations 113
8 Building Trust Within Teams 139
9 Building Trust Across Groups and National Cultures 159
10 Hope for the Future of Trust 189
Appendix A Research on the Antecedents to Trust 199
Appendix B Trust Diagnosis Worksheet 203
Appendix C Trust Interventions 205
Appendix D Systemic Trust Interventions 209
About the Author 235