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Academic Quality Work. A Handbook for Improvement. JB – Anker

  • ID: 2239657
  • Book
  • July 2007
  • 304 Pages
  • John Wiley and Sons Ltd
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The proposal for improving academic quality without spending more or abandoning other priorities, presented in 2003 in William Massy s Honoring the Trust, is extended and applied in this how–to book. Informed by successful applications of academic audit at the department level by the University of Missouri System and the Tennessee Board of Regents, this book offers tested descriptions of academic quality work and the audit process. It extends both to include research and teaching at community colleges and four–year campuses. The authors see audit as a way to jump–start and then reinforce a self–sustaining cycle of academic quality improvement. This approach, which is low cost and highly collegial, uses structured conversation within the department and between department members and auditors to examine the possibilities for improvement and achieve commitments for change. Academic Quality Work is aimed at change agents provosts, deans, department chairs, academic senate members, and faculty and sponsors of quality improvement, such as trustees, foundation leaders, and legislatures. This book provides 1) the conceptual tools needed to apply audit in any academic setting, 2) materials for orientation and training, 3) examples of self–study and audit reports, and 4) testimonials from faculty.
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About the Authors ix

Foreword xiii

Preface xix

Quality Matters 1

Could Quality Be Better? 2

The Importance of Mental Models 7

Economic Considerations 9

A Program for Academic Quality Improvement 16

Plan for the Book 23

Academic Quality Work 26

AQW Defined 26

Myths About Education Quality 27

Design and Implementation Quality 31

AQW Focal Areas for Education 33

Balancing Cost and Quality 45

Quality Principles and Their Application 51

Quality Principles 52

Maturity of AQW 65

Quality Work Above the Department Level 67

Context–Defining Questions for Teaching 71

Engaging Faculty in Education Quality Work 76

A Systematic Process for Structured Conversation 78

The Virtue of Peer Review 84

Introduction to Academic Audit 87

Audit as a Force for Change 95

Testimony From the Bellies of the Whales 97

Preparation and Departmental Self–Studies 101

ProjectOrganization 101

Orientation Workshops 103

Audit Work Sessions for Programs in Cycle 103

Example of a Self–Study 113

The Audit and Audit Report 173

Putting Together the Audit Team 174

Audit Report–Writing Guidelines 179

Tips to Make the Process Work 182

Follow–Up to Process Is Important 189

Examples of Audit Reports 191

Auditing Quality Work for Research and Scholarship 211

Research Focal Areas 212

Quality Principles Applied to Research and Scholarship 213

Some Comments About the Process 215

Starting Questions for Research and Scholarship 218

Modifying the Audit Process to Include Research 220

Results From Reviewing Research and Scholarship 222

Concept–Defining Questions for Research 226

Campus Audits and Continuous Improvement 233

Organizing a Campus Audit Program 233

Campus Visit Schedule 243

Campus Audits Internationally 248

The National Consortium for Continuous Improvement 252

Policy Recommendations 255

Summary of the Book 255

Return on Investment in Higher Education 257

The Spellings Commission 259

Recommendations 262

What Everyone Can Do 265

Bibliography 267

Index 273

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William F. Massy
Steven W. Graham
Paula Myrick Short
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